Scheduler, Hospital Pre-Reg, Full-Time

Community Hospital•Grand Junction, CO

1d•Onsite

About The Position

The Scheduler position is a full-time role focused on coordinating and managing patient appointments within the Hospital Pre-Reg setting. This role involves detailed patient communication, accurate record-keeping, and efficient resource management to ensure smooth patient flow and optimal utilization of hospital resources. The position requires a high school diploma and offers a competitive hourly wage with potential for bonuses and other discretionary compensation. The hospital is committed to equal opportunity and diversity, and provides a comprehensive benefits package.

Requirements

High school diploma or equivalent.
Knowledge of medical terminology is preferred.
Customer service experience is highly preferred.

Responsibilities

Coordinate and schedule patient appointments for consultations, diagnostic tests, treatments, and follow-up visits.
Ensure accurate recording of patient information, including demographics, medical history, and insurance details.
Communicate appointment details to patients via phone, email, or in-person interactions.
Modify schedules as necessary to accommodate urgent cases, cancellations, or rescheduling requests.
Review orders for correctness and authorization requirements.
Request new or revised orders when needed.
Utilize provider portals to verify eligibility, benefits, and pre-authorizations.
Optimize scheduling processes to minimize downtime and maximize resource utilization.
Provide clear instructions to patients regarding appointment scheduling procedures, pre-operative preparations, and post-operative care.
Advise patients of potential out-of-pocket costs and connect them with financial resources.
Address patient inquiries and concerns regarding scheduling, insurance coverage, and other administrative matters.
Educate patients about the importance of adhering to appointment schedules and following medical recommendations.
Maintain accurate records of patient appointments, procedures, surgeries, and related activities.
Ensure compliance with privacy regulations (e.g., HIPAA) in handling patient information and medical records.