Scheduler

Keolis Canada•Pomona, CA

5d•Onsite

About The Position

The Scheduler is responsible for ensuring that the schedules produced are achievable, efficient, utilize the full range of technological tools to assist in their production, and are in accordance with the Client’s policies and procedures. This role involves daily communication and interaction with staff and reporting to the Operations Manager and other managers assigned to the paratransit program, particularly the Customer Service Call Center. The Scheduler is also responsible for ensuring that the service provided is in accordance with the Client’s policies and procedures, and that system parameters are safeguarded from any unauthorized changes. A key aspect of this role is critically analyzing daily schedules to improve on-time performance and productivity. Other duties as assigned.

Requirements

Must be over 21 years of age.
High School Diploma or equivalent.
Able to work without direct supervision.
Must be able to read, write and speak English; basic math skills.
Must be able and willing to work flexible schedule that may include nights, weekends and holidays.
Must able to work in a union environment.
Must know the geographical area.
Computer literate.
High level of attention to details
Effective communication skills, both written and oral
Strong organizational skills
Good practical skills
Analysis and problem-solving skills
Basic math skills

Responsibilities

Ensuring that the schedules produced are achievable, efficient, utilize the full range of technological tools to assist in their production, and are in accordance with the Client’s policies and procedures.
Daily communication and interaction with staff and reporting to the Operations Manager and other managers assigned to the paratransit program and particularly the Customer Service Call Center.
Ensuring that the service provided is in accordance with the Client’s policies and procedures, and that system parameters are safeguarded from any unauthorized changes.
Critically analyzing daily schedules to improve on-time performance and productivity.
Other duties as assigned.