Scheduler Part Time

Senior Helpers•High Point, NC

2d•Onsite

About The Position

Join a team that makes a difference in the lives of our clients and their families. If you are looking for a career that offers professional growth, a positive work environment with team morale and camaraderie, a team that supports each other to impact the growth and success of their company and allows our clients to age in the comfort of their homes while helping them keep and gain their independence, Senior Helpers of High Point is the company for you. Our Scheduler will be a vital team member in the daily operations of our company. Our Schedule will ensure that our clients receive the care they need from our caregiving team. individuals who enjoys organizing schedules for best coverage, record keeping, problem-solving, and customer service will love this job are encouraged to apply!

Requirements

High school diploma or GED required
1+ year of experience in scheduling, home care coordination, or administrative support in a healthcare setting.
Knowledge of General Home Care/Healthcare Staffing Preferred
Proficient in scheduling software (e.g., ClearCare (Wellsky)) and Microsoft Office Suite.
Strong organizational, multitasking, and problem-solving skills.
Excellent written and verbal communication abilities.
Ability to remain calm and professional in high-pressure or time-sensitive situations.
Understanding of caregiver roles, non-medical care services, and client confidentiality (HIPAA knowledge Required).
Quick-thinking and astute decision-making skills
Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently
Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience within a fast-paced environment
Excellent problem-solving and creative-solution abilities

Nice To Haves

Associate’s or Bachelor's degree in healthcare administration or a related field preferred.

Responsibilities

Schedule and coordinate in-home care visits based on client needs, caregiver availability, and geographic proximity.
Monitor and adjust daily schedules to accommodate last-minute changes, call-offs, or emergencies.
Maintain up-to-date client and caregiver records in scheduling software.
Match caregivers with clients based on skill set, preferences, certifications, and personality compatibility.
Communicate schedules, changes, and care instructions clearly and promptly to caregivers and clients constantly.
Provide exceptional customer service to clients and families, addressing concerns or special requests in a professional manner.
Collaborate with the recruitment and HR teams to ensure adequate staffing levels.
Participate in after-hours scheduling support 24/7.