Scheduler Part Time

Senior Helpers - High Point, NC•High Point, NC

3d•Onsite

About The Position

The Scheduler will be a vital team member in the daily operations of Senior Helpers of High Point. This role ensures that clients receive the care they need from the caregiving team. Individuals who enjoy organizing schedules for best coverage, record keeping, problem-solving, and customer service will love this job. The In-Home Caregiving Scheduler is responsible for organizing and managing caregiver assignments to ensure clients receive timely, consistent, and quality care in their homes. This role acts as a vital link between clients, families, and caregivers, requiring strong attention to detail, empathy, and the ability to respond quickly to changing needs.

Requirements

High school diploma or GED required
1+ year of experience in scheduling, home care coordination, or administrative support in a healthcare setting.
Proficient in scheduling software (e.g., ClearCare (Wellsky)) and Microsoft Office Suite.
Strong organizational, multitasking, and problem-solving skills.
Excellent written and verbal communication abilities.
Ability to remain calm and professional in high-pressure or time-sensitive situations.
Understanding of caregiver roles, non-medical care services, and client confidentiality (HIPAA knowledge Required).
Quick-thinking and astute decision-making skills
Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently
Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience within a fast-paced environment
Excellent problem-solving and creative-solution abilities

Nice To Haves

Associate’s or Bachelor's degree in healthcare administration or a related field preferred.
Knowledge of General Home Care/Healthcare Staffing Preferred
Customer Service and Doctor office scheduling is not considered scheduling experience.

Responsibilities

Schedule and coordinate in-home care visits based on client needs, caregiver availability, and geographic proximity.
Monitor and adjust daily schedules to accommodate last-minute changes, call-offs, or emergencies.
Maintain up-to-date client and caregiver records in scheduling software.
Match caregivers with clients based on skill set, preferences, certifications, and personality compatibility.
Communicate schedules, changes, and care instructions clearly and promptly to caregivers and clients constantly.
Provide exceptional customer service to clients and families, addressing concerns or special requests in a professional manner.
Collaborate with the recruitment and HR teams to ensure adequate staffing levels.
Participate in after-hours scheduling support 24/7.