Scheduler - Flower Hickman Cancer Center - Radiation Oncology

ProMedica•Sylvania, AL

2d•Onsite

About The Position

The Scheduler position at Flower Hickman Cancer Center - Radiation Oncology is a per diem role responsible for greeting patients, registering them in the EMR, and scheduling appointments according to physician orders and testing guidelines. This role also involves managing patient information, processing medical record requests, coordinating off-site chart storage, and maintaining a clean and organized work environment to ensure Joint Commission standards are met.

Requirements

High School Diploma
Must be able to input & retrieve data from a computer
Occasionally move/lift/carry lightweight objects
Move about the hospital and between workstations with prolonged periods of standing/sitting
Understand directions
Communicate, and respond to inquiries
Have effective interpersonal skills

Nice To Haves

Previous medical terminology course
Prior training, or experience in basic office skills
1 year with EMR and scheduling experience

Responsibilities

Greet all incoming patients, register, and check patient into the Cancer Center using EMR.
Verify patients’ demographic information, copy, and update insurance card, and complete registration details in the EMR needed to schedule the patient in the Cancer Center.
Schedule or reschedule patient appointments as directed by physician orders and testing guidelines, observe for scheduling conflicts.
Promptly assist physician in obtaining patient information.
Effectively communicate physician special needs.
Answer incoming department calls in a professional timely manner, direct calls appropriately, take complete and accurate phone messages for incomplete incoming calls and document and route phone messages in the EMR to appropriate persons when required.
Process requests for medical records, transfers, insurance inquiries using appropriate authorizations.
Ensure current information is available and updated into the EMR prior to the next clinical visit.
Coordinate off site chart storage and chart retrieval if applicable to Cancer Center.
Ensure staff work areas are clean, orderly, and appropriately stocked.
Help maintain Joint Commission standards and readiness within the department at all times.