Scheduler / Contact Center

Lovelace Health System•Albuquerque, NM

9h•Onsite

About The Position

Join our team as a day shift, full-time, Central Scheduling Scheduler in Albuquerque, NM. Thrive in a People-First Environment and Make Healthcare Better. Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. Make Healthcare Better: We use advanced technology to support our team and enhance patient care. Ardent Health owns and operates 30 hospitals and 200+ sites of care, 4,323 beds, and 23,000+ team members in six states, with its entities consistently recognized among healthcare’s best employers.

Requirements

High School Diploma or GED equivalent.
Excellent computer skills and ability to use Microsoft Word, Microsoft Excel, and Microsoft Outlook.
Knowledge of standard office procedures and equipment.

Nice To Haves

Associate degree or higher in a related field of study.
1+ year healthcare background/experience and/or call center experience.
2+ years of experience working in a healthcare field/role or call center environment.

Responsibilities

The Scheduler provides a world-class patient experience through positive phone, chat, and email interactions and continuously elevates patient satisfaction and experience.
Accurately and compassionately schedules/reschedules/cancels appointments, pre-registers patients using EPIC, and aids in patient-to-clinic healthcare questions.
Identifies and resolves the needs of the patient to achieve First Call Resolution (FCR).
Ensures an efficient and effective interaction through management of Average Handle Time (AHT) and Quality Assurance scoring (QA).
Shows dedication and commitment to patients through dependable attendance and schedule adherence.