Contact Center Officer

North Star Community Credit Union • Minot, ND

11d • Onsite

About The Position

At North Star Community Credit Union, we’re more than a financial institution—we’re a trusted partner in our members’ lives. We’re looking for a people-first, service-driven professional to join our Contact Center as a Contact Services Officer.

If you enjoy helping others, solving problems, and building meaningful relationships while growing your career in financial services, this is your opportunity to shine.

In this role, you’ll be the voice of North Star—creating positive, memorable experiences for every member you serve.

Requirements

• 3–5 years of experience in financial services, lending, or customer service
• High school diploma or GED
• Strong communication and relationship-building skills
• A problem-solving mindset with attention to detail
• Ability to handle sensitive information with professionalism and discretion
• Comfort using technology and multitasking in a fast-paced environment

Responsibilities

• Be the first point of contact for members, providing friendly, accurate, and timely support
• Assist with account needs, transactions, and service inquiries
• Resolving issues with care and confidence, ensuring every member feels valued
• Guide members through loan applications and next steps
• Prepare and process loan documents with accuracy and compliance
• Make lending decisions within authority and support members through the process
• Listen for ways to improve members’ financial well-being
• Recommend products and services that truly meet their needs
• Contribute to the growth and success of the credit union
• Complete administrative tasks, documentation, and follow-ups
• Collaborate with team members to ensure seamless service

Benefits

• Meaningful Work: Help members achieve their financial goals every day
• Supportive Culture: Be part of a team that lives The North Star Way
• Growth Opportunities: Build your career in a stable, community-focused organization
• Community Impact: Get involved in local events and make a difference beyond the workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED