Scheduler (4843)

PALMETTO GROUP•North Charleston, SC

1d•Onsite

About The Position

The Scheduler is responsible for managing time and resources to set appointments for company electricians to complete work orders. This role requires strong attention to detail to ensure all jobs from builder portals are entered into the Company’s information systems accurately and timely, and that all builder requirements are communicated internally and planned for. The position demands a high level of organization to field builder, vendor, and customer requirements and requests, and integrate them with the Company’s and Company’s personnel’s availability and abilities. This role also provides general administrative and clerical support, including mailing, scanning, faxing, and copying, maintaining electronic and hard copy filing, retrieving information when needed, screening calls, managing appointments, and receiving and directing visitors. Additionally, the Scheduler will prepare reports on data collected from information systems, perform word processing, create spreadsheets, and dispatch and schedule customer calls for the site. The position requires excellent external customer service to customers, vendors, and builders, and excellent internal customer service and teamwork. The Scheduler must input and update information quickly and accurately into the computer and follow and adhere to all Company safety policies and procedures. Other duties as assigned.

Requirements

Minimum of 1 year of experience in residential electrical scheduling or related experience is preferred.
High school diploma or equivalent; or one to three months related experience and/or training; or equivalent combination of education and experience.
Familiarity with electrical systems, tools, equipment, codes, and safety procedures are strongly preferred.
Reliable transportation to and from work.
The ability to effectively communicate in English, both verbally and written.
Proficient with computer software and applications, including Microsoft software.
Ability to formulate various reports.
Ability to read and write in English proficiently, including interpreting documents, operating and maintenance instructions, procedure manuals, invoices, shipping/packing lists, and materials lists.
Ability to understand and carry out instructions furnished in English in written, oral, or diagram form.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Excellent interpersonal skills necessary to communicate effectively with vendors, service dealers, customers and all levels of company personnel.

Nice To Haves

Minimum of 1 year of experience in residential electrical scheduling or related experience.
Familiarity with electrical systems, tools, equipment, codes, and safety procedures.

Responsibilities

Managing time and resources to set appointments for company electricians to complete work orders.
Ensuring all jobs from builder portals are entered into the Company’s information systems accurately and timely.
Communicating all builder requirements internally and planning for them.
Fielding builder, vendor, and customer requirements and requests and integrating them with the Company’s and Company’s personnel’s availability and abilities.
Providing general administrative and clerical support including mailing, scanning, faxing, and copying.
Maintaining electronic and hard copy filing, retrieving information when needed.
Screening calls, managing appointments, receiving and directing visitors.
Preparing reports on data collected from information systems.
Performing word processing and creating spreadsheets.
Dispatching and scheduling customer calls for the site.
Providing excellent external customer service to customers, vendors, and builders.
Providing excellent internal customer service and teamwork.
Inputting and updating information quickly and accurately into computer.
Following and adhering to all Company safety policies and procedures.