Scheduler

Trinity Health•Pace, FL

8d•Hybrid

About The Position

This primary purpose of this position is to coordinate and schedule external appointments participants according to participant needs and care plan designed by the interdisciplinary team. Will work closely with the transportation department, participants, caregivers, and center staff.

Requirements

High School Diploma or equivalent required.
1 year scheduling experience.
1 year experience with a frail or elderly population, or appropriate training upon hiring.
Proficiency with Microsoft product suite (MS Word, Excel, Power Point, etc.); basic knowledge and experience with electronic mail and calendaring system.
Ability to use other software as required to perform the essential functions of the job.

Nice To Haves

Associate degree preferred.
Previous medical scheduling experience strongly preferred.
One year of customer service experience serving as the first point of contact via email/phone/in person strongly preferred.
Strong customer service, organizational and conflict management skills
Excellent written and verbal communications skills and flexibility to adapt to ongoing change and changing priorities.

Responsibilities

Maintain accurate participant schedules, including service details as per care plans.
Notify managers of scheduling changes requiring a physician's order.
Record scheduling updates daily and respond promptly to participant referrals.
Coordinate with all departments involved in participant appointments.
Ensure nursing completes participant education before appointments.
Use the electronic scheduling system to schedule Aides services as determined by the Interdisciplinary Team (IDT).
Track training and medical clearances for agency personnel.
Review agency invoices for accuracy and forward for approval.
Create EPIC authorizations and transportation appointments.
Remind participants/caregivers of appointments.
In the absence of the manager, review agency invoices for accuracy of billed agency hours and forwards onto the Nursing leader for approval, if applicable.