Orthopedic Associates of Meadville- SCHEDULER- Full Time- Dayshift

Meadville Medical Center•Meadville, PA

2d•Onsite

About The Position

Orthopedic Associates of Meadville is seeking a full-time Scheduler to work dayshift. This role is responsible for managing patient appointments, ensuring accurate patient information, and maintaining provider schedules. The ideal candidate will possess excellent communication and organizational skills, with a strong commitment to customer service and patient confidentiality.

Requirements

Verbal and written skills necessary to communicate clearly and professional with coworkers, patients, insurance companies and physician office personnel.
Knowledge of personal computer and software, fax, copier required.
Ability to organize and prioritize duties, shifting suddenly to new tasks as priorities change, adjusting work schedule to reflect changing situations and requirements, use time effectively.
Ability to maintain a positive image and composure telephone conversations and in office under stressful situations.
Ability to work as a team member of various groups and multi-disciplinary problem-solving teams.
Ability to hear and communicate via telephone with patients and staff.
Ability to exercise good judgment, work independently without close supervision and respond to concerns with other with tact.
Ability to manage and multiple priorities under stress.
Ability to concentrate in busy work area.
Position is of sensitive nature as it deals with patient confidentiality, agency regulations, and obligations.
Ability to seek guidance and direction as appropriate.

Responsibilities

Answer patient telephone calls in a friendly, helpful and efficient manner
Schedule patient appointments accurately and appropriately
Obtain current and accurate demographic patient information and enter into computer
Return patient messages in a timely manner
Obtain referrals and records as needed
Greet patients courteously
Check insurance eligibility of patients scheduled
Communicate with providers regarding their schedules, meetings, etc.
Communicate with other teams regarding ERs and consults
Maintain provider schedules including developing/updating templates as needed, entering meetings
Reschedule provider schedules when appropriate
Other duties as assigned