Orthopedic Clinic- Scheduler

Nationwide Children's Hospital•Columbus, OH

2d•Onsite

About The Position

Schedules numerous clinic outpatient appointments, obtains accurate demographic, insurance, and physician information, and pre-registers outpatients in a timely and accurate manner. This is a full-time, benefits-eligible role with Monday-Friday working hours.

Requirements

High school graduate
Four years of experience in customer service and registration or admitting areas
Keyboarding, typing, and data entry skills
One year of experience working on a mainframe computer
Experience using Outlook, Word, and Excel
Ability to understand, retain, learn, and problem solve complex and quickly changing information with minimal supervision.
Must be able to multi-task and handle various priorities in a flexible, rapidly changing environment.
Excellent interpersonal, verbal, and written communication skills
Must have excellent customer service skills with the ability to relate to diverse age and demographic backgrounds.
Ability to function as a team member responsible for staffing operational hours, collaborating in a respectful way, and contributing to the overall success of the team.

Nice To Haves

Associates degree
Knowledge of medical terminology and the impact of managed care trends on hospital operations
Bilingual abilities
Computerized scheduling experience

Responsibilities

Schedules patients for designated outpatient services and coordinates changes in appointments through canceling or re-scheduling.
Works referral lists and contacts patients for appointments.
Collaborates and communicates with departments and physicians whose services are scheduled.
Interviews and registers designated patients in the computer system.
Pre-registers patients scheduled for less than 30 days in the future.
Obtains accurate demographics, insurances, and physician information during registration.
Screens registrations and customer data to ensure insurance eligibility and pre-certification and that physician referral requirements are met.
Assists in identifying self-pay patients and refers them to financial assistance, instructing on requirements.
Assists in the training and development of new employees.