Scheduler

Vanderbilt University Medical Center•Nashville, TN

33d•Onsite

About The Position

The Scheduler is responsible for making patient appointments following medical practice procedures. Tasks may be integrated into another position e.g., receptionist/registration or medical assistant, as needed. Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity.

Requirements

Relevant Work Experience
1 year experience
High School Diploma or GED

Nice To Haves

Develops Self and Others: Continuously improves own skills by identifying development opportunities.
Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.
Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.
Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.
Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner.
Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.
Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.
Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.
Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.
Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Responsibilities

Schedules appointments for patients either by phone when they call in or in person after an office visit.
If medical practice offers after-hours/one-day appointments, schedules these appointments following urgent/emergency protocols as in the case of a sick child, which may mean scheduling the patient with a physician or nurse practitioner other than their primary physician.
Uses manual/computerized system to match physician/clinician availability with patient’s preferences in terms of date and time.
Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns.
Provides daily schedules to physicians/clinicians or medical assistants prior to each day’s visits. Also provides copies for the receptionist/ registration clerk and others as needed.
Ensures that updates (e.g., cancellations or additions) are input daily into master schedule.
Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling.
Consults with appointment manager about any system problems.
Uses customer service principles and techniques to deal with patients calmly and pleasantly.
Performs other duties as assigned.