Scheduler

Anthony L. Jordan Health Corporation•Rochester, NY

22h•Onsite

About The Position

The health services that became the Anthony L Jordan Health Corporation (Jordan Health) began more than 100 years ago, in 1904. As one of the first 5 Federally Qualified Health Centers (FQHC) established in the nation, its roots are steeped in service to those who face barriers to health and health care, meeting their need for comprehensive medical, dentistry, behavioral health, and community services. Starting in northeast Rochester, NY, Jordan Health has since expanded to become a network of primary care offices and health centers serving residents living in three quadrants of Rochester, NY and in Canandaigua, N.Y. Jordan Health is now seeking a Scheduler who, under the guidance of the Front Office Supervisor, is primarily responsible for serving as the critical link between the patient and the care delivered by Jordan Health clinical and service staff as the first point of contact via telephone and/or in person. Effectively schedule patient appointments and all schedule-related transactions using a computerized system. If you want to apply your specialized experience and education in an environment where you can make a difference and significantly impact patients’ quality of life, please consider our Scheduler opportunity.

Requirements

High School diploma or equivalent is required.
One year of directly related experience in a health care setting (such as medical secretary, medical receptionist. Etc.) is strongly preferred.
Two years working in a position requiring customer interaction, demonstrating the ability to handle competing priorities.
Computer or business school training is highly desirable.
Bilingual preferred.
Certification to be completed within 12 month of start of employment.
Ongoing participation in continuing education is required.
Must be able to demonstrate competency in MS Office Applications (Word, Excel, Outlook).
eClinicalWorks or other electronic health record preferred.

Responsibilities

Serve as the critical link between the patient and the care delivered by Jordan Health clinical and service staff as the first point of contact via telephone and/or in person.
Effectively schedule patient appointments and all schedule-related transactions using a computerized system.
Ensure an environment which promotes an exceptional patient and team experience.
Manage patient flow to clinicians and service staff based on appointment arrangements to allow Jordan Health to serve an optimal number of patients.
Capture revenue opportunities and abate reimbursement risk.
Ensure Jordan Health is in full compliance with all requirements related to provision of care, including billing and reimbursement.
Be a strong Jordan team player.
Contribute to improved clinical outcomes.