Scheduler

The Board of Trustees for the University of Northern Colorado•Greeley, CO

9d•Onsite

About The Position

The service center is the main point of contact for all campus maintenance concerns. This position receives and analyzes work requests and trouble calls, creates processes, and prioritizes detailed work orders, dispatches appropriate work crews and operates the computerized work order system. The position provides status updates on in progress work orders. Support is provided for the Lock Shop by cutting and issuing keys, maintaining key issuance records and reports, providing key sets for various contractors, providing and updating key sets for Facilities Management personnel, University Police Department personnel, and Information Services personnel, and overseeing the operation of the new campus-wide computerized ID Card Access/Perimeter Door Security system. The position provides scheduling support as needed for all Facilities Management shops and other areas within Facilities Management.

Requirements

per Classified system

Responsibilities

Receives and interprets detailed service requests and trouble calls from campus departments and assigns them to appropriate shop or contractor.
Accesses and operates computerized work order systems and assigns work orders to the appropriate shop.
Creates and logs callback work orders in computerized work order system.
Operates two-way radio system by dispatching numerous work crews to urgent calls for service.
Delegates work to other employees as necessary to accomplish tasks.
Answering multi-line telephone, typing documents, filing as necessary, and assisting walk-in customers is also required.
Trains and supervises numerous student employees in Service Center operations.
Identifies appropriate key(s) for access to requested area(s), verifies authorized signatures for key issuance, and cuts a new key if required.
Replaces broken or lost keys for key holders by cutting a new key, and in the case of a lost key, verifies key issuance signature authority to confirm that the key in question should be reissued.
Creates and appropriately files key envelopes for returned keys.
Updates and files key envelopes for returned keys.
Updates computer key information and key physical paper) information databases.
Prepares computerized reports for use by Facilities Management and/or by campus departments related to the key or ID Card Access either required or issued for a designated building, room, or person.
Establishes key issuance policies to ensure continuity in key issuance procedures.
Maintains security of campus by enforcement of key issuance policies.
Trains and supervises numerous student employees in the cutting and issuing of keys following key issuance policies.
Provides key sets for Facilities Management personnel, Information Services personnel, University Police Department personnel, and all other departments and temporary or seasonal personnel who require key sets by cutting and assembling into sets those keys which are essential for designated personnel.
Maintains computer database for key set issuance.
Inventories all key sets periodically to ensure accurate record keeping, and to replace worn or missing keys.
Assists callers and walk-in customers.
Advises building representatives of necessary utility outages (e.g. water, electrical), listens to complaints and/ or concerns about services provided by Facilities Management from customers and offers possible resolution.
Provide updates regarding progress of work orders and related matters.
Operates and continually updates the computerized card access system.
Schedule and perform minor service and adjustments for hardware and schedule locksmiths to service larger issues.
Program ID cards for authorized users, schedules for lock/unlock times for buildings.
Operate the building automation system computer to control heating, air conditioning, security alarms, fire alarms and lighting systems in all campus buildings.
Contacts and exchanges information with outside contractors, including pest control, roofing, elevator, glass, etc., for workorders requiring their attention.