Scheduler

Senior Helpers of Annapolis•Arnold, MD

2d•Onsite

About The Position

Join a team that makes a difference in the lives of our clients and their families. Senior Helpers of Annapolis is seeking a Schedule Coordinator who will be a vital team member in the daily operations of our company. This role ensures that our clients receive the care they need from our caregiving team. Individuals who enjoy organizing schedules for best coverage, record keeping, problem-solving, and customer service will love this job. We offer professional growth, a positive work environment with team morale and camaraderie, and a supportive team that impacts the growth and success of the company, allowing clients to age in comfort while maintaining their independence.

Requirements

High School Diploma or equivalent (GED) is required.
Minimum of one year in a staffing/scheduling/logistics position preferred.
Excellent organization and communication skills.
Quick-thinking and astute decision-making skills.
Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently.
Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience within a fast-paced environment.
Excellent problem-solving and creative-solution abilities.

Nice To Haves

Associate’s degree preferred.
Previous experience in customer service preferred.
Knowledge of general home care/healthcare staffing preferred.

Responsibilities

Manages workload based on goals, initiative, and prioritization.
Selects, schedules, and coordinates caregivers based on assessment and care plan information for new and existing clients.
Maintains appropriate gross profit margin for each case.
Maintains all scheduling of caregivers and responds to situations where scheduling conflicts, emergencies, and/or “call-outs” arise.
Ensures the company schedule is complete three days before all scheduled shifts.
Communicates timely and positively any caregiver changes and updates to the schedules ahead of the scheduled time, with the client/family.
Tracks and records all scheduling changes in company software.
Accepts on-call duty averaging two weeks per month and as directed by supervisor.
Communicates and provides input to the internal staff on hiring needs on a regular basis.
Assists in keeping caregiver files up to date, including tracking expirations of any licensing, insurance, etc. in computer software.
Collects new documents as directed and notifies supervisor when new documents cannot be obtained.
Audits timecards on a regular basis to ensure hours match scheduled hours.
Demonstrates an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions.
Coordinates shift back-fill activities in the event of caregiver tardiness or absences.
Acts as a point of contact with client family regarding schedules.
Maintains an excellent rapport with clients and caregivers and effectively promotes positive interpersonal relationships.
Works in conjunction with supervisor in resolving complaints, incidents, and injuries.