Scheduler - Rehab Administration-NF Fulltime: Days

Wellstar Health System•Roswell, GA

About The Position

The MI Scheduling Scheduler works under the direction of the Scheduling Supervisor/Manager and Diagnostic Outreach VP. The role provides customer service in a fast-paced environment and supports system-wide volumes by scheduling Medical Imaging appointments through inbound and outbound calls or in person. The Scheduler follows quality, productivity, and other performance standards while carrying out varied clerical procedures using computers and other equipment. The position requires sound judgment, initiative, dependability, cooperation, and appropriate handling of communications. The Scheduler works with staff and physician offices to resolve scheduling issues, learns scheduling procedures and patient preparations, and handles heavy phone volumes. Duties include scheduling procedures across Medical Imaging modalities and Cardiopulmonary (Echocardiograms); confirming exam requirements, patient pre-screening, insurance and authorization requirements, orders, and demographic information; and entering and verifying information in scheduling systems. The Scheduler may orient new employees, assist other scheduling areas, and support hiring interviews when asked. Flexibility in work hours is required to meet department needs.

Requirements

High school diploma or equivalent.
Strong customer service, communication, and organizational skills.
Basic typing and data-entry experience, with the ability to type accurately and enter data into scheduling software.
Ability to communicate and understand verbal and written English.
Positive attitude, strong attention to detail, and a low error rate.
Regular, reliable attendance.
Flexibility with work hours to meet department needs.

Nice To Haves

At least one year of customer service or medical scheduling experience (preferred).
Basic insurance carrier and pre-certification knowledge.
Medical terminology knowledge.
Computer skills.

Responsibilities

Schedule Medical Imaging appointments through inbound or outbound telephone calls and in-person interactions, and schedule Cardiopulmonary (Echocardiogram) procedures.
Understand Medical Imaging exams, procedures, patient preparations and instructions, diagnosis codes, testing frequencies, insurance requirements, authorization processes, facility hours, and specialized radiologist and facility needs.
Ask exam pre-screening questions to determine whether patients meet criteria or have conditions that may contraindicate a test.
Assist physician office staff with scheduling issues, including Medicare medical-necessity coding questions, in a timely manner.
Work with EMR, fax, email, electronic and paper orders, and Medical Imaging Schedule Orders Work Queues; attach paper orders to scheduled appointments as needed.
Handle heavy phone volumes using appropriate telephone etiquette and scripting.
Obtain, verify, and update patient demographic and insurance information; complete scheduling questionnaires and verify payors through real-time eligibility or web/phone processes as applicable.
Accurately enter and verify data in scheduling software and correct errors.
Exercise judgment in emergent situations, take initiative to solve problems, remain composed under stress, and escalate issues as necessary.
Interact professionally and respectfully with patients, coworkers, and referring office staff, and promote positive working relationships.
Orient new employees and ensure training documentation is completed.
Assist other Scheduling areas when needed and assist with new-hire interviews if asked.
Maintain neat attire and appearance in accordance with the department dress code.
Meet service recovery and customer service guidelines and comply with WellStar policies, standards of work, and code of conduct.
Perform other duties as assigned.