Scheduler

Medical Essential Diagnostics • Princeton, NJ

9d • Onsite

About The Position

The Scheduler will interact with patients to schedule appointments, provide necessary information, and address inquiries. This role involves educating patients on pre-appointment requirements, maintaining accurate records of appointments, and utilizing scheduling strategies to manage patient volume. The Scheduler will also be responsible for sending KPI reports, participating in meetings to discuss improvements, adhering to HIPAA, and resolving scheduling conflicts and patient concerns. A strong understanding of the product/service and industry is also required, along with performing other assigned duties.

Requirements

• Previous experience in medical scheduling, administrative support, or a related field.
• Familiarity with medical terminology and scheduling procedures.
• Proficiency in using scheduling software and EHR systems.
• Strong interpersonal and communication skills.
• Creative thinking and problem-solving abilities.
• Ability to work collaboratively in a team and independently.
• Persistence and resilience in handling rejection and overcoming objections.
• Self-motivated and driven.
• Ability to adapt to changing priorities, schedules, and patient needs.
• Ability to handle a high volume of scheduling requests efficiently.
• Basic computer skills.

Responsibilities

• Interact with patients to schedule appointments, provide necessary information, and address inquiries.
• Educate patients on pre-appointment requirements.
• Maintain accurate and up-to-date records of patient appointments, cancellations, and reschedules.
• Proficiently use EHR system.
• Take or respond to calls promptly.
• Using scheduling strategies and tools to keep up with patient volume in clinics.
• Send KPI report to manager.
• Participate in regular meetings to discuss scheduling challenges and implement improvements.
• Adhere to HIPAA.
• Address and resolve scheduling conflicts, patient concerns, and any issues related to the scheduling process.
• Demonstrate knowledge of the product or service being offered and the industry.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed