Scheduler - Virtual Supervising Physician (VSP)
About The Position
Ennoble Care is hiring an in-office, full-time VSP Scheduler in its Scheduling Department. The scheduler coordinates Annual Health Care Review appointments between eligible Medicare patients and Virtual Supervising Physicians. These reviews cover patients’ current medications, existing health conditions, and new concerns to help keep care aligned with their needs. The role schedules 15-minute telehealth visits by video or audio for patients in New Jersey, Pennsylvania, Maryland, Virginia, DC, Georgia, and Oklahoma. Oklahoma is in the Central time zone, while the other listed states are in the Eastern time zone, so accurate time-zone handling is essential. The scheduler contacts patients, confirms visit details and format, manages physician calendars, sends reminders, handles changes, and maintains accurate records while protecting patient privacy and supporting a positive patient experience. Ennoble Care provides mobile primary care, palliative care, and hospice services, with clinicians visiting patients at home. Its programs also include remote patient monitoring, behavioral health management, and chronic care management.
Requirements
- High school diploma or equivalent.
- Strong organization and attention to detail.
- Clear, friendly phone communication, with patience and empathy, especially with older patients or those less comfortable with technology.
- Ability to manage a high volume of calls and appointments while prioritizing tasks.
- Problem-solving skills for scheduling conflicts and errors.
- Comfort with computers, electronic calendars, scheduling platforms, and phone systems.
- Understanding of patient confidentiality and professional boundaries.
Nice To Haves
- Previous experience in medical scheduling, a front desk, a call center, or patient access.
- Familiarity with telehealth workflows and EMR systems.
- Basic knowledge of medical terminology.
- Bilingual skills, such as Spanish.
Responsibilities
- Schedule Annual Health Care Reviews with the appropriate physician based on patient availability and state of residence.
- Coordinate telehealth visits and confirm whether patients will join by video or audio, explaining what to expect.
- Call patients to arrange visits, answer basic scheduling questions, and explain the purpose of the review in plain language.
- Verify phone numbers, appointment dates, and times, including the correct time zone, before finalizing bookings.
- Maintain organized and up-to-date physician calendars across multiple states.
- Make confirmation and reminder calls, and follow up with patients who miss or do not confirm appointments.
- Reschedule or cancel visits when patients or physicians become unavailable and communicate changes promptly.
- Enter scheduling and contact information accurately in the EMR or scheduling system.
- Handle patient information in accordance with HIPAA and Ennoble Care’s confidentiality policies.
- Collaborate with physicians, clinical staff, and fellow schedulers to support smooth operations and a positive patient experience.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Supplementary benefits, including life insurance, short-term and long-term disability, flexible spending accounts for medical and dependent care, accident coverage, critical illness coverage, and hospital indemnity
- Paid time off
- Paid office holidays
- Paid sick time
- 401(k) with up to 3% company match
- Referral program
- Payactiv pay-on-demand access to earned wages
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
