Scheduler/Surgery Coordinator, Outpatient Center, 8a-5p

UofL Health • Elizabeth, NJ

1d • Onsite

About The Position

Performs clerical duties on the unit under the direction of the Charge Nurse & Unit Management Personnel. Applies proper and professional communication skills between personnel within the department and other departments in relationship to patient care. Presents a personable and professional attitude to physicians, patients, families, visitors, and co-workers in person and over the phone.

Requirements

• High school diploma or GED/Equivalent (required)
• Previous clerical /computer experience (required)
• Must have strong relationship building skills and the ability to make and use connections throughout the hospital to complete projects and maintain strong partnerships with other departments
• Must have strong initiative and be able to gather and analyze information skillfully and be able to brainstorm alternative resources and directions.
• Must be able to break down complex tasks into manageable parts in a systematic, detailed way and considers input from several sources
• Must be detail oriented in gathering relevant data while attending to essential details; checks work for accuracy and quality
• Must be able to work independently with minimal supervision
• Must have ability to read, analyze, and interpret common and industry-related documents
• Must have the ability to respond to common inquiries or complaints from patients, families, staff and the general public
• Must speak clearly and succinctly when speaking on the phone; good phone etiquette
• Must have the ability to interpret an extensive variety of instructions and deliver successful results
• Must have ability to define problems, collect data, establish facts, and draw valid conclusions
• Must be able to problem-solve by identifying and resolving problems in a timely manner, as well as develop alternative solutions when needed.
• Must have strong working knowledge Microsoft Office products, especially Outlook, Word and Excel
• Must be able to type 30 wpm without error
• Must have the capacity to learn other relevant systems and databases, as needed
• Must have working knowledge of hospital approved scheduling module

Nice To Haves

• Surgery Scheduling experience (preferred)
• Experience with Cerner software systems (preferred)
• Must have great flexibility and the ability to continually look for ways to make appropriate adjustments and changes– in order to meet to the changing needs of the department

Responsibilities

• Schedules all future surgeries for their unit
• Schedules Off-Site cases for Anesthesia.
• Collects all the case specific instructions form the case information request form
• Collects basic patient demographic information (e.g. name, address, city, state, zip code, and telephone number) and verifies information is correct in Cerner
• Initiates correct patient encounter numbers
• Understands conflict scheduling and takes the necessary steps to avoid errors
• Confirms next day schedule with each office for accuracy, changes, cancellations, and additions
• Ensures the physician has privileges prior to scheduling the procedure
• Collects case specific information (e.g. chief complaint, type of service, date of appointment, name of ordering/ referring physician)
• Maintains knowledge of fellows’ and physicians’ schedules, special needs and uses information to avoid scheduling conflicts
• Notates special equipment and requests in the comments field to print on the schedule
• Notifies PAT of any time changes for the next day surgeries
• Works with PAT to schedule appointments
• Distributes un-dictated op notes lists
• Makes out pre-ops on inpatients and records everything in Pre-op book and print labels
• Posts the final daily surgery schedule every day between 5:00 and 5:30pm
• Collects required unit data
• Keeps work area clean and organized
• Orients new personnel in the scheduling office, as needed
• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
• Maintains confidentiality and protects sensitive data at all times
• Adheres to organizational and department specific safety standards and guidelines
• Works collaboratively and supports efforts of team members
• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community

Benefits

• Delivering patient-centered care

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED