Infusion Center Coordinator - M-F 8A-5P, HYBRID
About The Position
The Infusion Center Coordinator (ICC) is an important liaison between the patient/family, provider, and other care team members. The ICC will work closely with Infusion Center Staff, Clinic Coordinators, Pharmacy, and Patient Financial Services to coordinate the infusion center appointments, follow up appointments, sedated procedure appointments, endocrine testing appointments, medication procurement, and authorizations. This is a hybrid position requiring a minimum of one on-site day per week, with the remainder of work completed remotely based on operational needs. This work arrangement is subject to change based on organizational or departmental requirements.
Requirements
- High School Diploma required
- Healthcare and Customer Service Experience
- American Heart Association BLS within three months of employment and continue to maintain as required
- Minimum of 6 months experience required
Nice To Haves
- CNA license preferred
Responsibilities
- Deliver excellent customer service to the patients/families and other care providers. Focusing on family-centered care
- Assist the patient/family with all aspects of infusion center appointments
- Coordinate drug procurement with pharmacy
- Facilitates patient's continuum of care and transition to the next level
- Coordinate infusion center authorizations with patient financial services
- Protocol preparation for endocrine testing
- Collaborate with health insurance agencies to obtain authorizations according to the patient's insurance policy for any tests, therapies, ordered by the provider
- Perform infusion center discharge follow up calls
- Additional miscellaneous duties and responsibilities, as may be assigned from time to time by employee's manager or director
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
