Administrative Coordinator - M-F 8a-4p

NYU Langone Health • Brooklyn, NY

10h • Onsite

About The Position

NYU Langone Hospital—Brooklyn is a full-service teaching hospital and Level I trauma center located in Sunset Park, Brooklyn. The hospital is central to a comprehensive network of affiliated ambulatory and outpatient practices, and serves as NYU Langone Health's anchor for healthcare access, growth, and delivery in the entire borough. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. The GI Navigator will coordinate direct-to-procedure colonoscopies ordered, primarily supporting the Cancer Outreach Program. This role will conduct proactive outreach to patients to provide education, bowel prep instructions, and ongoing support leading up to their procedures. The GI Navigator will collaborate closely with referring providers and GI to ensure timely, streamlined access to colonoscopy services.

Requirements

• Bachelor's Degree required with 2 years of relevant experience, or the equivalent combination of education and experience.
• Excellent interpersonal, verbal and written communication, and organizational skills.
• Knowledge of standard office software is essential, including proficiency with word-processing, spreadsheet and database software (e.g., Microsoft Office, preferred).
• Ability to multi-task and/or coordinate multiple assignments is required.
• Ability to interpret and implement policies and procedures, and effectively communicate detailed information to a diverse population, both verbally and in writing; excellent problem-solving skills is required.
• Qualified candidates must be able to effectively communicate with all levels of the organization.

Nice To Haves

• Endoscopy scheduling experience or clinical experience as a medical assistant in an ambulatory setting

Responsibilities

• Coordinate direct-to-procedure colonoscopies ordered by primary care providers, ensuring timely access to care.
• Conduct telephone, electronic, and/or in-person outreach to patients to explain the procedure, provide bowel prep and logistical instructions, and answer non-clinical questions.
• Maintain ongoing contact with patients from referral through procedure completion, reinforcing preparation steps and confirming appointments as needed.
• Ensure that pended bowel preparation orders for direct-to-procedure patients are entered and processed in a timely manner to avoid delays in care.
• Call patients with straightforward messages regarding bowel prep instructions and procedure details
• Call pharmacies to authorize prescription and refills
• Call for prior authorization for procedures and medications
• Guide patients to appointments at LB Endo and the Brooklyn Ambulatory Hub
• Assess and help address common barriers to completing colonoscopy (e.g., transportation, language, health literacy) by connecting patients with appropriate resources and support services.
• Track referrals and procedure completion; Participate in team meetings, outreach initiatives, and training activities to continually improve navigation services and patient experience.

Benefits

• financial security benefits
• a generous time-off program
• employee resources groups for peer support
• holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level