Scheduler - Radiology Administration

Hartford Healthcare•Torrington, CT

6d•Onsite

About The Position

Responsible for optimal workflow scheduling and coordination of radiology procedures according to department protocols which includes, procedural screenings, collecting, documenting and obtaining complete and accurate all patient medical history necessary to ensure appropriateness and safety for all procedures. Demonstrates commitment to providing an excellent service experience for patient and their families.

Requirements

High School Diploma
Two (2) years medical office experience
medical terminology

Nice To Haves

Associate degree preferred
Two years scheduling diagnostic imaging procedures preferred

Responsibilities

Appropriately schedule and or reschedule departmental procedures according to specific modality protocols and patient care requirements, maintaining patient confidentiality in accordance with HIPAA guidelines.
Ensures completion and accuracy of provider's order in relation to requested appointment type for compliance/medical necessity and communicates discrepancies to provider office.
Register patient if required.
Obtains all relevant patient information, including current lab values and medication usage, current history and physical, as well as other pertinent medical history, necessary for ensuring patient safety and to obtain accurate diagnosis.
Obtains current, complete and accurate patient insurance information to ensure full reimbursement
Communicate, educate and instruct patients on detailed procedural preparations, provide complete instructions on specific aspects of their procedure and post procedure instructions
Provides office support to meet the unit needs.
Function as a point person, interacting in a courteous manner with patients, patient families, providers, nurses, administrative staff internal and external to HHC in the coordination of patient care, such as but not limited to, answering question, triaging calls, obtaining patient transport, required equipment and supplies, patient referrals, resolving registration and billing issues.
Participates in Training/orienting/mentoring new employees as requested.