Radiology Scheduler

UnitedHealth Group•Brewer, ME

3h•$16 - $29•Onsite

About The Position

Schedules patients for appointments by collecting clinical, demographic, and insurance information, and leveraging appropriate applications to facilitate booking the encounter per the patient, provider, or representative's request. This work may be conducted over the phone, or in person. This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:30am – 5:00pm EST. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at Cianchette Bldg, 43 Whiting Hill Rd Brewer, Maine 04412.

Requirements

High School Diploma/GED
1+ years of experience in a medical office working directly with patients (examples - Medical Assistant, CNA, or Medical Secretary)
Basic level of computer proficiency including the ability to send and receive emails, type general correspondence, enter data into spreadsheets, and use necessary software applications with close attention to detail
Full Flu vaccination is an essential job function of this role. Candidates located in states that mandate Flu booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance.
Candidates must be able to perform all essential job functions with or without reasonable accommodation
Ability to work 8:30am – 5:00pm EST. It may be necessary, given the business need, to work occasionally overtime or weekends
Must live within a commutable distance to 43 Whiting Hill Rd, Brewer, Maine 04412

Nice To Haves

Associate’s Degree (or higher) in healthcare administration, finance, business, or related field
Call center and medical office experience
Knowledge of medical terminology
Demonstrates system values and integrates them into daily organizational practice
Actively supports patient-centered care with respect for the diversity of human experience and demonstrating integrity with the handling of sensitive patient information
Ability to work independently and in a team atmosphere and promotes a positive environment
Verbal and written aptitude for adequate communication with the general public, providers, physician office staff, registration staff, and other healthcare professionals
Ability to navigate and utilize system applications and associated materials needed to perform duties
Position requires extensive customer service and phone utilization, visual and auditory acuity, finger-wrist repetitive motion, and utilization of a computer/keyboard
Self-driven with an ability to multitask and prioritize based on daily needs

Responsibilities

Greets visitors and patients in person or over the phone, upholding excelling customer service skills. Performs scheduling functions or provides information, forwards callers, or records messages as needed
Receives and assesses requests from patients, providers, and payers
Facilitates access to Northern Light Health services by performing multi-facility and multi-resource scheduling including but not limited to office appointments, diagnostic testing, and procedures
Schedules, reschedules, confirms, acknowledges, and cancels patient appointments for multiple modalities and procedures
Consults with departments/offices when orders are unclear or need adjustments.
Ensures the use of proper documentation including cancel, reschedule, and override guideline reasons
Understands all aspects of phone statistics and the individual impact on overall metrics, including service levels and abandonment rates
Completes registrations with accuracy and works worklists timely
Works closely with scheduling leadership for assistance and process improvement
Maintains a safe environment complying with NLH policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and/or protocol when involved or observed
May perform other duties upon request