Scheduler-Intermediate

UT Health San Antonio•San Antonio, TX

10h

About The Position

Under general supervision, responsible for providing all elements of scheduling and registration support to a clinic. This role involves telephonic support, appointment scheduling, documenting patient messages, maintaining physician schedules, entering referrals, informing patients of financial obligations, and coordinating interpreter services. The position also requires verifying and updating patient registration and insurance information, managing message queues, and assisting patients with inquiries and concerns. Additionally, the role may provide backup support to the front desk and log into the call center (ACD) during staff shortages.

Requirements

Demonstrates the ability to support the mission, vision and patient promise throughout all interactions the UT Health Way.
Demonstrates analytical thinking – this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner.
Demonstrates creativity and alternative thinking; able to develop new ideas supportive of the UT Health Way.
Proficient computer skills using Microsoft Office and database programs.
Excellent verbal, written and interpersonal communication skills.
Ability to prioritize messages based on urgency.

Responsibilities

Provides telephonic support to the clinic.
Schedules appointments.
Documents patient messages.
Maintains physician schedule/template.
Enters referrals.
Informs patients of financial obligations such as copay/balances.
Coordinates interpreter services.
Verifies and/or creates all elements of registration and insurance information for established or new patients at each point of patient contact, updating when necessary.
Streamlines the message management process by documenting requests in the system; gathers all information appropriately and prioritizes messages based on urgency.
Assists patients with any questions or concerns; attempts to resolve all patient issues or concerns prior to them becoming patient complaints; if unable to fully respond to patient, contacts someone to assist patients.
Provides backup support/coverage to front desk.
May be assigned to log into call center (ACD) when specific clinics are short staffed.
Performs all other duties as assigned.