Scheduler II, Hospital Pre-Registration

Community Hospital•Grand Junction, CO

6d•Onsite

About The Position

The Scheduler II will lead a team of Scheduler I's by fostering a positive and collaborative work environment, promoting teamwork, communication, and mutual support among staff members. This role is responsible for training, mentoring, and performance evaluation, ensuring the team meets productivity and quality standards. The Scheduler II will oversee the scheduling process for patient appointments, procedures, surgeries, and other medical services, ensuring optimal utilization of resources and efficient patient flow. They will monitor scheduling activities for accuracy, timeliness, and compliance with organizational policies and regulatory requirements. This role involves addressing scheduling conflicts, discrepancies, and challenges proactively, working closely with healthcare professionals and departmental managers to resolve issues. Facilitating effective communication within the team and with healthcare providers, patients, and insurance companies is crucial. The Scheduler II will provide ongoing training and support to team members, ensuring they have the necessary knowledge and skills. Staying informed about changes in regulations and insurance policies and sharing this information with the team is also a key responsibility. Maintaining accurate records of scheduling requests and outcomes, generating reports to track performance metrics and compliance, and ensuring adherence to healthcare regulations and confidentiality are essential. This role will assist in resolving complex cases, denials, or escalated issues and collaborate with senior management to develop and update scheduling policies and procedures.

Requirements

Associates degree in a healthcare-related field preferred or equivalent education and experience
2-3 years of experience as a Scheduling specialist, preferred.
Strong knowledge of healthcare regulations and insurance policies.
Excellent communication, leadership, and interpersonal skills.
Attention to detail and the ability to maintain accuracy in a fast-paced environment.
Must relocate to Grand Junction, CO 81505 before starting work.

Responsibilities

Lead a team of Scheduler I’s by fostering a positive and collaborative work environment, promoting teamwork, communication, and mutual support among staff members.
Train, mentor, and conduct performance evaluations for Scheduler I's.
Ensure the team meets productivity and quality standards.
Oversee the scheduling process for patient appointments, procedures, surgeries, and other medical services, ensuring optimal utilization of resources and efficient patient flow.
Monitor scheduling activities to ensure accuracy, timeliness, and compliance with organizational policies and regulatory requirements.
Address scheduling conflicts, discrepancies, and challenges in a proactive and timely manner, working closely with healthcare professionals and departmental managers to resolve issues.
Facilitate effective communication within the team and with healthcare providers, patients, and insurance companies.
Address and resolve issues, questions, or concerns related to Scheduling.
Provide ongoing training and support to team members by ensuring they have the knowledge and skills required for their roles.
Stay informed about changes in regulations and insurance policies and share this information with the team.
Maintain accurate records of Scheduling requests and outcomes.
Generate reports to track performance metrics and compliance.
Ensure that the team adheres to all relevant healthcare regulations and maintains the highest level of accuracy and confidentiality in their work.
Assist in resolving complex cases, denials, or escalated issues that may require a higher level of expertise.
Collaborate with senior management to develop and update Scheduling policies and procedures in alignment with industry best practices.