Scheduler II

Saint Luke's Health System • Kansas City, MO

1d • Remote

About The Position

The Scheduler coordinates and schedules patient appointments within the health system. The responsibilities of this position include answering phones, scheduling appointments, completing patient registration, and verifying insurance. The Scheduler collaborates with clinic staff, leadership, and physicians. The Scheduler exemplifies the core values of the health system by providing exceptional customer service to all patients. This position will work remotely.

Requirements

• 1 year of applicable experience

Responsibilities

• Answer patient scheduling calls, handle patient inquiries, and follow clinic processes for forwarding calls
• Schedule office visits and in-office tests, procedures, or services in adherence with department guidelines. Provide instructions and education regarding preparation for tests and procedures as needed.
• Collect patient registration information, including demographics and insurance information
• Verify patient insurance eligibility according to policies
• Obtain pre-certification for office visits prior to scheduling as required by payor
• Provide exceptional customer service to patients, families, physicians, physician offices, the community, and internal departments throughout SLHS
• Achieve target scores within set department metrics

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed