Scheduler II

Saint Luke's Health System•Kansas City, MO

2d•Remote

About The Position

Saint Luke’s Centralized Scheduling in Kansas City is seeking a Scheduler to join our team. You will have the opportunity to provide customer service to patients, families, physicians, physician offices, the community, and internal departments throughout SLHS. This is a remote position that must be located in the Kansas City area. Shift Details: Monday- Friday 8:30am-5:00pm. We are looking for someone that is excited about working with people and has a positive attitude. The ideal candidate has strong customer service skills, willingness to work, is adaptable and eager to learn. This position will require you to work autonomously as well as with a team.

Requirements

1 year of applicable experience
Strong customer service skills
Willingness to work
Adaptable
Eager to learn
Ability to work autonomously as well as with a team

Responsibilities

Scheduling tests, procedures, treatments and services with limited supervision.
Determining financial accountability providing information and referrals proactively.
Problem solving concerns and issues.
Providing patient instructions and education regarding preparations for tests and procedures.
Regularly assists in co-worker training.
Consistently works on special projects.
Consistently and accurately completes patient scheduling with limited supervision.
Achieves quality score for career ladder level II as determined by Patient Access Leadership.
Ability to perform scheduling in at least 2 locations within scope of the position.
Consistently demonstrates the ability to problem solve customer concerns.
Consistently scores 95% on customer reviews.
May be part of helping develop the need for changes in department processes.
Productivity goals exceeded by up to 20% where applicable.