Scheduler - Home Health

PruittHealth•Raleigh, NC

13d•Onsite

About The Position

PruittHealth @ Home is committed to caring for patients and residents, and providing employees with a rewarding career. The Scheduler, reporting to the Business Office Manager (BOM), is responsible for ensuring all patient treatments and services are scheduled in a timely manner upon referral and acceptance to the Agency. This role tracks and responds to visit alterations and works closely with Care Management and other peers to accurately account for ordered and provided visits. The Scheduler's role is crucial in optimizing visit schedules to meet productivity requirements.

Requirements

High school diploma or equivalent
None; on the job training can be provided (for experience)
Computer skills a must
Excellent interpersonal skills
Knowledge of confidentiality and PHI best practices, sharing information on a “need to know" basis only
Willingness to work beyond normal working hours on weekends and holidays as necessary to meet organizational needs

Nice To Haves

Three years total of medical office experience.
One year of scheduling.
One year of Home Health Agency Operations experience.
Experience with HomeCare HomeBase (HCHB).
In lieu of relevant work experience, applicable college coursework or vocational/technical training may be substituted.

Responsibilities

Provide accurate, timely, and well communicated schedules for all patients upon referral through admission and discharge from the agency.
Participate in agency back office daily operations as assigned by the BOM.
Demonstrate flexibility and use of critical thinking skills in addressing frequent changes throughout the day requiring schedule adjustments.
Ensure that field scheduling assignments follow agency standard operating procedures.
Schedule patients in a way that provides and maintains visit productivity for various levels of partners in the agency.
Update the daily Home Health RADAR staffing availability report.
Multi-task and problem solve in an environment with frequently changing priorities and short deadlines while maintaining a pleasant and professional manner.
Interact effectively with field clinicians, sales/marketing personnel, central intake, initial and ongoing authorization staff, nurses, patients and other internal and external customers to meet patient scheduling needs.
Effectively perform HCHB workflow tasks in a timely manner related to all scheduling processes, including but not limited to documenting coordination notes.
Create, maintain and update patient schedules according to authorizations and patient needs.
Maintain clinician availability lists.
Resolve any unverified or missing visits as needed to ensure billing is processed in a timely manner.
Participate as directed in agency survey for accreditation or licensure and any subsequent required reports.