Scheduler - Home Health Care

Pinnacle Home Care

8d•Onsite

About The Position

Pinnacle Home Care, Florida’s largest Medicare-certified home health provider, is seeking a Clinical Assistant/Scheduler to join their award-winning team. This role is crucial in delivering compassionate healthcare at home by ensuring efficient patient scheduling and clinician coordination. The company has been providing high-quality, patient-centered care for over two decades and values its employees' expertise.

Requirements

Must be a High School graduate.
Demonstrates strong attention to detail, ensuring accuracy in scheduling, reporting, and documentation while maintaining compliance with policies and procedures.
Exhibits strong organizational skills to balance multiple tasks, manage time efficiently, and ensure the seamless execution of scheduling processes.
Communicates effectively through clear verbal and written communication, facilitating collaboration and keeping all team members informed.
Works well in a collaborative team environment, fostering positive relationships with colleagues and clinicians to support efficient achievement of patient care goals.
Applies strong problem-solving skills to identify scheduling challenges and operational issues, implementing practical solutions to maintain smooth workflows and optimized resource utilization.
Demonstrates adaptability by adjusting to changing schedules, priorities, and unforeseen circumstances in a fast-paced healthcare environment.

Responsibilities

Schedules patients for the entirety of visit plans at the beginning of each episode, ensuring consistency and continuity of care.
Ensures clinician efficiency by utilizing the productivity spreadsheet and updating it to identify opportunities and maintain appropriate staffing levels. Reports deficiencies and failures to meet full-time standards and PRN clinician requirements to the Clinical Manager.
Complies with Pending SOC standard operating procedures to process incoming referrals accurately and on time. Strives to achieve admission within 24 hours of referral receipt for each patient.
Reviews and reports daily to Care Coordinators and Clinical Managers all Pending SOCs that were scheduled but not admitted.
Documents updates on patient care and scheduling adjustments in communication notes.
Schedules new hire clinicians in accordance with ramp-up expectations.
Schedules resumptions of care following facility discharge and in alignment with Clinical Review Team notes.
Works one major and one minor holiday per calendar year and provides availability for one weekend per month.
Maintains patient and employee confidentiality in accordance with HIPAA regulations and agency standards.
Performs other duties and activities as delegated by the Branch Clinical Manager or Scheduling Manager.
Schedules, reschedules, and manages patient visits across all disciplines in accordance with the plan of care, frequency orders, and episode timelines.
Monitors underscheduled visits to prevent missed or delayed care.
Ensures adequate staffing coverage for callouts, PTO, weekends, and holidays.
Balances clinician productivity, geographic considerations, and availability when scheduling.
Navigates and manages workflows within the WellSky EMR, including Resource Manager, Episode Manager, and task queues.