Scheduler-Call Center

Cooper University Hospital•Cape May Court House, NJ

17h

About The Position

Cooper University Health Care is an integrated healthcare delivery system serving residents and visitors throughout Cape May County. The system includes Cooper University Hospital Cape Regional; three urgent care facilities; nearly 30 primary care and specialty care offices in multiple locations throughout Cape May County; The Cancer Center at Cooper University Hospital Cape Regional; the Claire C. Brodesser Surgery Center; AMI at Cooper, Miracles Fitness and numerous freestanding outpatient facilities providing wound care, lab, and physical therapy services. The company is committed to its employees by providing competitive rates and compensation programs, and offers full and part-time employees a comprehensive employee benefits program, including health, dental, vision, life, disability, retirement, on-site Early Education Center (employee discount), attractive working conditions, and the chance to build and explore a career opportunity by offering professional development. The position requires knowledge of medical insurance terminology, computer skills for scheduling, and familiarity with general office procedures and equipment. Key aspects include arranging appointments, providing exceptional customer service, verifying insurance eligibility, explaining financial requirements to patients, accurately processing requests, and handling stressful situations with professionalism and compassion.

Requirements

Knowledge of medical insurance terminology
Computer skills for scheduling
Familiarity of general office procedures and equipment
Ability to deal with the public with professionalism and compassion in stressful situations
Ability to prevent, calm, or defuse irate callers and patients by working with them to identify concerns and properly directs calls
Ability to hear inquiries from patients, physicians, clients or staff
Ability to answer phone and speak with patients
Extensive knowledge of medical/radiology terminology
Minimum 3 years medical office/authorization/insurance experience
Positive, upbeat disposition with ability to multitask in fast-paced environment
Proficient in Word/Excel and EMR
Good organizational skills
High School Diploma or equivalent

Responsibilities

Arranging appointments for care
Providing exceptional customer service
Verifying insurance eligibility and ensuring that insurance requirements are met prior to delivery of service
Explaining financial requirements to the patients or responsible parties including authorization process and deductibles
Accurately processing all requests and documenting appropriate information within a time-sensitive environment
Dealing with the public with professionalism and compassion in stressful situations
Preventing, calming, or defusing irate callers and patients by working with them to identify concerns and properly directing calls
Hearing inquiries from patients, physicians, clients or staff
Answering phone and speaking with patients

Benefits

Competitive rates and compensation programs
Comprehensive employee benefits program
Health insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Retirement
On-site Early Education Center (employee discount)
Attractive working conditions
Chance to build and explore a career opportunity by offering professional development