Call Center Scheduler - Part Time

IU Health • Indianapolis, IN

1d • Hybrid

About The Position

This entry-level role serves as the “Virtual Front Office” for a host of outpatient physician practices in the Indianapolis area. To be successful in this position, you must be dependable and consistent in your attendance and timeliness. The opportunity to work hybrid and/or remote in the role is available after training and performance expectations are met, which is a minimum of 30 days. Onsite location is at 250 N. Shadeland Ave. This is a part-time position, Mon, Tues, and Thurs from 8:30a-5p, 24hrs a week.

Requirements

• Ability to multi-task and utilize multiple screens and programs.
• Exceptional values-based customer service skills.
• Ability to work independently.
• Strong communication skills.
• Working knowledge of patient registration and financial clearance.
• High level of interpersonal and problem solving skills.
• Effective written and verbal communication skills.
• Ability to work within a team and maintain collaborative relationships.
• Ability to take initiative and meet objectives.

Nice To Haves

• Call center experience is preferred but not required.
• Medical Office Experience is strongly preferred.
• At least one year of experience in hospital or physician Revenue Cycle strongly preferred.

Responsibilities

• Serve as the “Virtual Front Office” for outpatient physician practices.
• Maintain dependable and consistent attendance and timeliness.
• Meet minimum internet speed requirements of 20 MG download and 10 MB Upload to ensure all systems work appropriately and effectively (for remote work).
• Perform patient registration and financial clearance.
• Utilize multiple screens and programs.
• Provide exceptional values-based customer service.
• Work independently.
• Communicate effectively.
• Take initiative and meet objectives.

Benefits

• Access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed