Scheduler/Biller: Tamaqua, PA

Temple University • Location INSIDE of PA, PA

3d • Hybrid

About The Position

Temple University's Kornberg School of Dentistry is seeking a Scheduler/Biller for its clinic in Tamaqua, PA. The Kornberg School of Dentistry, founded in 1863, is the second-oldest dental school in the U.S. and is a leader in dental education, research, and community service. The school is dedicated to supporting health and wellness through diverse educational programs and comprehensive patient services, training ethical and innovative dental professionals. Renowned faculty and staff provide students with excellent resources, including smart classrooms, digital dentistry labs, clinics, and a collaborative preclinical lab. Students can pursue postbaccalaureate, predoctoral, continuing education, and advanced education in general dentistry programs.

Requirements

• At least 3 years of related experience with patient interaction within a dental or medical setting
• Additional experience with dental medical/billing functions, terminology, third party coverage plans in all phases of claims processing, and other insurance functions required
• Must be able to travel between our clinical locations in Philadelphia and Tamaqua as needed
• Must be able to work with a diverse populations of students, faculty, staff, and patients and their families
• Must have good written and verbal communication skills
• Excellent organization and interpersonal skills
• Excellent customer service skills
• Ability to work in a team environment and to fill in for other areas of the school as needed
• Ability to multitask, prioritize work, and make independent decisions for non-complex issues

Nice To Haves

• An equivalent combination of education and experience may be considered

Responsibilities

• Greeting and screening visitors
• Answering telephones, returning voicemails, screening calls, taking and relaying messages
• Using the computerized Clinical Management System to assist with scheduling appointments for patients
• Coordinating schedules for all faculty that work in the practice and with other departments in the school
• Following up with patients to update them on insurance company pre-authorizations
• Manual and electronic billing
• Insurance verification
• Payment posting and reconciliation
• Follow-up on denied claims or claims requiring additional information
• Schedule patient appointments
• Perform front desk activities for the clinic: greeting patients and visitors; check-in patients and announce their arrival; check patient out of at end of appointment
• Confirm patient appointments and pull patient charts prior to appointment
• Prepare charts for new patients, assuring and verifying accuracy of information
• Maintain and update all charts for existing patients
• Research misplaced/lost patient records
• Verify insurance work with patients and students to settle insurance issues
• Post payments, reconcile Explanation of Benefits (EOB) when claim is not paid, obtain further information for resubmission when required
• Make sure accounts of patients are orderly and up-to-date
• Handle patient/ student doctor complaints and inquiries and act as a source of information in these matters
• Prepare pre-authorization, send out timely and record number when received
• Prepare claims, use appropriate channel for submitting claims
• Process credit and debit payments at cluster site when appropriate
• Compile statistical data for Business Office or other department use
• Prepare deposits for daily pickup
• Prepare reports, worksheets and other forms related to daily cashier functions
• Forward all information to appropriate department
• Keep up-to-date on policies and procedures related to the Dental School
• Be able to answer questions from Administration and outside stakeholders, such as cash operations concerning daily work
• Keeping the patient waiting area well organized including making sure chairs are in the appropriate places, and reading materials are organized and up to date
• Be cross trained and to fill in handling similar administrative duties in all other areas within the Dental School as needed
• Prepare and submit reports to Business Manager when required
• Performs other duties as assigned

Benefits

• Full medical, dental, vision coverage
• Paid time off
• 11 Paid Holidays
• Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE
• A generous retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed