Clinical Director/Hygienist: Tamaqua, PA

Temple University • Location INSIDE of PA, PA

3d • $80,000 - $90,000 • Hybrid

About The Position

Temple University's Kornberg School of Dentistry is searching for a Clinical Director/Hygienist for its Tamaqua, PA clinic. As the second-oldest dental school in the U.S., the Maurice H. Kornberg School of Dentistry upholds a legacy of innovation in dental education, research, community service, and pioneering healthcare. Founded in 1863, Kornberg has a strong alumni network and supports health and wellness through diverse educational programs and comprehensive patient services. The school emphasizes training ethical professionals who honor traditional dental care while exploring new methods. Renowned faculty and staff provide students with resources like smart classrooms, digital dentistry labs, clinics, and a preclinical lab focused on collaboration. Students can pursue postbaccalaureate, predoctoral, continuing education, and advanced education in general dentistry programs. This role is a leadership position responsible for all operational functions of the Tamaqua clinic, including startup planning, workflow design, protocol development, regulatory compliance, and government inspections. Once operations begin, the role involves systems management, scheduling optimization, tele-dentistry implementation, process improvement, and strategic planning to meet patient demand while maintaining quality of care. This includes handling patient issues, managing financial transactions, and overseeing clinical and administrative staff. The position also involves community engagement, oral health program development for underserved populations, and advocacy for rural oral health. The Clinical Director will also perform direct patient care as needed, including managing patient re-call and coordinating treatments. Temple University is committed to equal opportunity and prohibits discrimination.

Requirements

• Bachelor’s degree
• At least 5 years of experience managing the operation of a large medical or dental clinic with a large number of providers
• A current, or the ability to receive, a PA dental hygienist license.
• Must be able to travel between our clinical locations in Philadelphia and Tamaqua as needed.
• Ability to obtain PA Child Abuse Clearances.
• Expert knowledge of the preauthorization and reimbursement process.
• Demonstrated ability to schedule, supervise and develop staff.
• Demonstrated computer skills, and proficiency with MS Office Suite.
• Exceptional organizational and planning skills, along with the ability to manage projects and prioritize work flows.
• Excellent customer service and interpersonal skills, along with the ability to interact with a diverse population of faculty, students, staff and patients.
• Excellent written and verbal communication and training skills.
• Demonstrated ability to be task and detail-oriented.
• Strong problem solving and decision making skills.
• Demonstrated ability to handle stressful situations with diplomacy.
• Demonstrated ability to handle confidential information.

Nice To Haves

• Experience using Electronic Health Records software.
• Knowledge of computer systems/applications used in dental practice.

Responsibilities

• Responsible for all operational functions for the School of Dentistry, Tamaqua, PA clinic.
• Take a leadership role in the startup of the new clinic including: workflow design, startup planning, protocol development, ensuring regulatory compliance and preparation for successful government inspections.
• Responsible for systems management, including scheduling optimization, tele-dentistry implementation, and process improvement initiatives.
• Strategic planning and service expansion to meet high patient demand while maintaining quality of care.
• Directly handling any patient related issues or complaints.
• Oversight of all financial transactions to ensure that the clinic is collecting on all services rendered through either payment from insurance companies or directly from the patient, and troubleshooting any invoices that are unpaid or denied for any reason.
• Manage all clinical and administrative staff, which includes staff supervision, training, and mentorship.
• Working closely with the Faculty Director, other providers and staff to resolve any issues regarding patient treatment plans, scheduling, or anything involving clinical/office operations.
• Managing inventory, equipment, and supplies.
• Reviewing patient flow and all steps in the care process, and ensuring that patients receive quality care in a timely and respectful manner.
• Community engagement and school-based oral health program development to expand access for underserved populations.
• Public speaking, advocacy, and program leadership focused on improving rural oral health outcomes.
• Work as a clinician as needed.
• Direct patient care, managing patient re-call and coordinating scheduling treatments.
• Performs other duties as assigned.
• Develops efficient business operations for the clinics using business management principles to identify waste and reduce unnecessary steps in daily operations of the clinics.
• Ensures that the clinics, students, staff and faculty follow infection control practices.
• Issues warnings to violators of infection control practices and reporting the violations to the Associate Dean or Dean.
• Works with clinic staff to ensure that each employee understands their responsibilities, the desired results associated with their performance, and has the resources are available to achieve the results.
• Trains and develops clinic staff to ensure they are capable of performing their responsibilities.
• Works with faculty and other supervisors to ensure that patient care is appropriate and efficient.
• Plans and coordinates daily work assignments of clinical staff to ensure proper coverage and efficiency.
• Plans, assigns, and directs work; appraises performance; rewards and disciplines employees; addresses complaints; and resolves problems.
• Ensures at all times the clinics consistently operates in a high quality manner.
• Tracks timesheets and scheduling and coordinating of clinical staff to include but not limited to; PTO requests and FMLA, in accordance with policies and procedures.
• Assists with all regulatory compliance (HIPPA, OSHA, emergency preparedness, infection control, etc.) for the dental clinics.
• Oversees dental instrument and supply inventory and works with the IMS director to ensure sufficient flow of instruments is available to meet the needs of patient care and ensures that waste is minimized and that materials and supplies are ordered when needed with no waste in unused inventory.
• Ensures that repairs of equipment, furniture and facilities are handled in a timely matter.
• Provides consistent communication with the Associate Dean and faculty clinic leadership (ensuring that information, reports, and materials are provided), to clearly describe clinic activities.
• Is available to staff, students/residents and faculty to respond to emergencies and answer questions.
• Obtains and documents (or causes to be obtained and documented) patient complaints; staff performance problems; all incidents that compromise patient care, patient, staff, student/resident or faculty safety; and suspected criminal activities.
• Ensures compliance with standards, laws and regulations as directed by regulatory and accrediting organizations, and state and federal governments.
• Maintains patient confidentiality at all times.
• Interviews and makes recommendations for hiring employees for open positions.
• Completes all documentation and paperwork within time constraints posed by various entities.

Benefits

• Full medical, dental, vision coverage
• Paid time off
• 11 Paid Holidays
• Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE
• A generous retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager