Scheduler Associate - 6530610

Accenture•San Francisco, CA

32d•Onsite

About The Position

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel. Role Overview: The Scheduler Associate is responsible for managing the end-to-end process of booking participants into case study sessions. This role ensures seamless alignment between participant availability, site capacity, and proctor staffing to directly support service delivery and operational SLAs. The Scheduler maintains participant databases, conducts eligibility screenings, and handles all session-related communications. The Scheduler Associate will also work with the Scheduler Lead to develop strategic approaches for Schedulers in other locations to efficiently identify candidates for case studies and increase end user participation.

Requirements

Minimum 1 year of work experience
Proficiency in calendar and scheduling systems.
Strong capability in participant screening and criteria evaluation.
Experience in logistics coordination across multiple locations.
Accurate and organized record-keeping skills.
Strong written communication for providing clear participant instructions.
Strong capability to update and fix dashboards including executing queries
Participant-focused communication with a high degree of empathy.
Ability to maintain professionalism in sensitive or complex scheduling situations.
High responsiveness and the ability to adapt to changing priorities.
Disciplined organizational skills and the ability to multitask.
Clear communication with Proctors and Site Leads
High School Diploma/GED

Nice To Haves

Mandarin Language Skills

Responsibilities

Maintain and update participant databases, including contact information, eligibility status, and scheduling history.
Schedule participants based on specific study criteria, site constraints, and resource availability.
Coordinate logistics with participants regarding location details, required preparation, and compensation while issuing timely confirmations, reminders, and managing cancellations.
Align scheduled sessions with Proctor availability and escalate any resource conflicts to the Proctor Lead as necessary.
Screen potential participants against study-specific inclusion and exclusion criteria and accurately record outcomes.
Provide high-speed scheduling support for priority and ad hoc case study requests.
Maintain precise records of scheduled and completed sessions to support operational reporting and KPI tracking.
Update dashboard based on the requirement per study.