Scheduler-Admissions

Mary Lanning Healthcare•Hastings, NE

18d

About The Position

Seeking a motivated and efficient full-time scheduling specialist. The Scheduler-Admissions role coordinates and schedules patients, providers, and facility resources for exams, including linking complex appointments and coordinating with multiple departments to meet patient needs. The position answers staff and patient questions about medical tests and procedures, verifies physician orders and insurance details, and ensures exams are scheduled and authorized appropriately. The scheduler also contacts patients to facilitate scheduling, provides preparation instructions, confirms appointments, and communicates courteously to support positive patient relations. The role requires exceptional customer service and organizational skills, the ability to work in a fast-paced team environment, and independent judgment to recognize situations and assess their urgency. Hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. The employer is an equal opportunity employer and considers qualified applicants without regard to protected characteristics.

Requirements

High school diploma or GED required.
Helpful and courteous phone manner and ability to build and maintain rapport with referring providers, patients, and staff.
Exceptional customer service and organizational skills.
Ability to work in a fast-paced team environment.
Ability to independently evaluate situations and recognize their level of urgency.

Nice To Haves

Six months of related work experience preferred.
Computer experience preferred.
Knowledge of medical terminology preferred.

Responsibilities

Coordinate and schedule patients, providers, and facility resources for exams.
Link complex appointments and coordinate with multiple departments to meet patient needs.
Answer staff and patient questions about medical tests and procedures.
Verify the accuracy of physician orders, ensure they contain the requirements for an appropriate order, and link them to upcoming appointments.
Verify insurance details and ensure exams are scheduled correctly and authorized with the correct insurance.
Initiate outbound calls to facilitate scheduling with patients.
Communicate in a manner consistent with positive patient relations.
Provide patients with instructions to prepare for examinations and procedures.
Confirm patient appointments.
Recognize situations independently and assess their urgency.