Schedule & Serv Design Analy 1

Metra • Chicago, IL

4d • Onsite

About The Position

The Schedule and Service Design Analyst 1 maintains databases and analyzes train operations data in support of the development and modification of train operating schedules. This role designs and maintains department databases and reports, and prepares scheduling files used by Metra's GPS, website, on-board announcements, and third-party consumers. The analyst generates data for analytical reports on ridership, on-time performance, and operating efficiencies. They also assist in preparing schedule changes for special events, construction projects, and conditions that could impact on-time performance. Additionally, the analyst prepares maps, charts, tables, and photographs for reports, customer inquiries, and dissemination of information. Participation in the Train Riding Inspection Program (TRIP) is also a responsibility, which involves observing employees, assessing services, recommending improvements, and ensuring compliance with regulations and service standards. The role works under both inside and outside environmental conditions, in prevailing conditions of heat, cold, rain, and snow. Metra is a railroad employer subject to the Railroad Retirement Tax Act.

Requirements

• Bachelor's degree in Transportation and Urban Planning, or a related field or any combination of education and experience that equals four (4) years in transportation scheduling or planning.
• Some knowledge of the principles and practices of transportation planning and scheduling.
• Good analytical and organizational skills.
• Good verbal and written communications skills.
• Good math skills, specifically statistical analysis.
• Proficient in using Microsoft Office suite, specifically Excel, Word, and PowerPoint.
• Ability to analyze performance data, prepare reports, and make presentations.
• Ability to learn and use scheduling software.
• Ability to stand, walk, and/or sit, for extended periods of time.
• Must possess and maintain a valid driver’s license.
• Must be able to operate a vehicle.
• Must be willing to travel within Metra’s 6-county region.
• Must be available to work flexible hours in the early morning, late afternoon, evenings, or weekends.
• Metra employees in an active review period under the current discipline policy or who have documented attendance or performance issues will not be considered and/or selected for this position.
• Metra prohibits applicants and employees’ use or possession of marijuana (or marijuana paraphernalia), or having detectable amounts of marijuana in their bodies, including synthetic and/or non-synthetic substances such as THC for any reason for preemployment screening purposes, while on duty, subject to duty, on Metra property, or in Metra work equipment and vehicles.

Responsibilities

• Design and maintain department databases and reports.
• Prepare scheduling files used by Metra's GPS, website, on-board announcements, and third party consumers.
• Generate data for use in analytical reports on ridership, on-time performance, and operating efficiencies.
• Assist in preparing schedule changes for special events, construction projects, and conditions that could impact on-time performance.
• Prepare maps, charts, tables, and photographs for inclusion in reports, response to customer inquiries, and dissemination of information to internal departments, external agencies, and customers.
• Participate in the Train Riding Inspection Program (TRIP) to observe employees in the performance of their duties which may include assessing train crew, ticket agents, and station services; recommend improvements, and ensure compliance with regulations and service standards.
• Works under both inside and outside environmental conditions under prevailing conditions of heat, cold, rain, and snow.
• Perform other related duties as assigned to meet the ongoing needs of the organization.

Benefits

• Full pay ranges so candidates can consider their growth potential.
• Qualified veterans who meet the minimum requirements will receive outreach during the recruitment process in accordance with Federal and State laws, including the Illinois Veterans Preference Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level