DEPOSIT SERV REP 1
About The Position
Researches and corrects non-post for DDA, SAV, SDB, and LAS applications. Coordinated the processing of on us return items, is responsible for processing the charge-back notices. Reviews Stop Payment Reports for suspect Stop Pays. Print Interest checks, review deposits made remotely by our business customers, place Reg. CC holds and misc. exception reports. Performs other job-related duties such as domestic collections items, research requests, DDA Consumer Product Exceptions, CIP review, TIN Uncertified, External Transfer review, Port maintenance, returned Visa Debit Cards and IOLTA reporting. All duties are performed on a rotated basis.
Requirements
- Knowledge of Windows based programs preferred.
- Ability to provide good customer service and telephone courtesy.
- Ability to demonstrate accuracy and efficiency in a fast-paced environment.
- Ability to work under pressure meeting critical deadlines and have multitasking abilities.
- High School diploma or equivalent.
- Bank experience preferred.
- Balancing and Reconcilement experience preferred.
Responsibilities
- Provide excellent customer service over the phone, via email and in person to both internal and external customers.
- Is responsible for locating and correcting DDA, SAV, SDB, LAS account numbers for all items that non-post and the reconcilement of the account.
- Is responsible for printing, reviewing for accuracy and mailing customer interest checks.
- Review of mobile deposits.
- Completes research requests for banks and helps resolve service issues for our customers. Requests received by 3:00 pm CST should be processed the same day.
- Process Domestic Collection Items.
- Other duties as assigned by management.
- Regular and reliable attendance.
Benefits
- 8 paid holidays
- 17 PTO days each year for the first five years of employment
- 16 hours of paid sick time upon hire date
- health, dental, prescription drug card, vision, and voluntary life insurance plans
- health savings account with employer contributions
- flexible medical and dependent care spending plans
- 401K plan after 3 months and start of next quarter with employer contributions and profit sharing
- $50,000 group term life insurance
- long term disability insurance
- employee assistance program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
