Schedule Inbound Coordinator

Johnson Controls • Kansas City, KS

1d

About The Position

The Schedule Inbound Coordinator (SIC) performs service dispatch and supports field operations within Johnson Controls’ Security Domain. The role works with NDC Team Managers, Service Dispatch Coordinators, Field Service Managers, peers, field personnel, and customers to support service delivery and business initiatives.

Responsibilities include managing email service-request backlogs, dispatching guards and emergency tickets, coordinating third-party vendor meets, and assisting field technicians with calls or ticket management. The coordinator handles inbound calls from customers and service technicians, manages work-order requests, schedules service requests, and responds to internal and external inquiries. The role requires strong communication, organization, decision-making, and time-management skills, as well as flexibility in a rapidly changing environment. Coordinators are responsible for meeting or exceeding key performance indicators and performing other duties as assigned.

Requirements

• At least 1 year of customer service experience.
• Flexibility to perform other duties as assigned.
• Maintain above-satisfactory attendance.
• Good written and verbal communication skills.
• Attention to detail, flexibility, and composure.
• Knowledge of Microsoft Office, including email and Excel, and other required programs.
• Confidence, problem-solving, and critical-thinking skills.
• Proactive decision-making skills.
• Self-motivation and drive.
• Time-management and prioritization skills.
• Ability to self-manage and demonstrate accountability.
• Ability to adapt to change.
• Ability and willingness to work across inbound customer and service technician call handling, guard dispatch, and work-order request management.

Responsibilities

• Perform service dispatch and support field operations within the Security Domain.
• Manage email service-request backlogs.
• Dispatch guards and emergency tickets.
• Coordinate third-party vendor meets.
• Support field technicians with calls for assistance and ticket management.
• Build strong professional relationships with field personnel.
• Answer and respond to internal and external customer inquiries.
• Handle inbound calls from customers and service technicians.
• Manage work-order requests and schedule service requests.
• Meet or exceed key performance indicators.
• Perform other duties as assigned.

Benefits

• Competitive benefits package

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed