Schedule Coordinator

Total Care Connect•Columbus, OH

2d•Remote

About The Position

Total Care Connect (TCC) is a mobile integrated health organization delivering in-home clinical and preventive care to members across Ohio and surrounding regions. We support health plans, health systems, and value-based organizations by reaching members where they are — in their homes and communities — to improve access, close care gaps, and reduce avoidable utilization. As a tech-enabled, field-based care delivery organization, our teams provide a range of services including preventive care, chronic condition support, transition-of-care visits, member engagement, and navigation. We operate with a focus on high-quality member experience, operational excellence, and coordinated care across clinical, administrative, and remote teams.

Requirements

High school diploma or equivalent required
1-3 years of experience in healthcare scheduling, patient coordination, or dispatch preferred.
Strong organizational, multitasking, and problem-solving skills.
Excellent verbal and written communication skills, with empathy for patients.
Comfort using scheduling platforms, Microsoft Teams, email, and digital communication tools.
Ability to coordinate transportation logistics and provide patient support.
Self-motivated, detail-oriented, and able to work independently in a remote environment.
Ability to work at a computer for extended periods.
Ability to communicate clearly via phone, email, or video platforms.

Nice To Haves

associate degree preferred
prior healthcare experience is highly preferred

Responsibilities

Schedule and coordinate patient appointments with medical staff, including preventive visits, screenings, and consultations.
Confirm upcoming appointments with patients via phone, email, or text, ensuring understanding of time, location, and preparation requirements.
Coordinate transportation for patients when needed, including arranging rides or providing guidance on available services.
Monitor schedules in real-time and adjust for cancellations, delays, or conflicts.
Maintain accurate digital records of appointments, confirmations, and patient communications in scheduling software.
Communicate updates and instructions to both patients and medical staff promptly.
Track scheduling metrics, including appointment confirmations, cancellations, and no-show rates.
Collaborate with clinical teams, care coordinators, and management to optimize patient flow and service delivery.
Ensure compliance with HIPAA and other healthcare privacy regulations.
Provide support for scheduling and communication platforms used by staff and patients.