Schedule Coordinator

Baseline Medical•Fairfax, VA

11d•Onsite

About The Position

Responsive recruiter Benefits: Bonus based on performance Company parties Employee discounts Free food & snacks Wellness resources Baseline Medical is a women-owned, nurse-led company redefining how medical care is delivered across the DMV. We provide mobile medical services and IV therapy to patients in their homes, hotels, and offices — bringing high-quality clinical care directly to where people are. Baseline Medical is seeking an experienced Schedule Coordinator who thrives in a fast-paced environment and brings strong scheduling, coordination, and problem-solving skills. Experience in healthcare or logistics is a plus. This is not a traditional customer service or receptionist role. The ideal candidate is highly organized, adaptable, and comfortable managing multiple moving pieces while coordinating patients, in-field staff, and day-to-day scheduling needs. Experience in a medical, home health, logistics, or similar fast-paced environment is preferred. Position Overview: As a Schedule Coordinator, you'll serve as the operational hub between patients, nurses, providers, and internal leadership. You'll coordinate mobile wellness/illness appointments, optimize nurse and provider schedules, respond to urgent scheduling changes, and ensure every patient receives a seamless concierge experience. Success in this role requires excellent judgment, strong organizational skills, and the ability to remain calm while managing multiple priorities in a fast-paced environment.

Requirements

Minimum 1-2 years of experience in medical scheduling, patient coordination, or a similar healthcare operations experience role
Experience coordinating multiple providers and changing patient needs
Demonstrated ability to manage competing priorities, adapt quickly to changing circumstances, and consistently meet deadlines with accuracy
Experience using Electronic Medical Records (EMR/EHR) and medical scheduling software
Proficiency in Microsoft Office and other scheduling or communication platforms
Comfortable learning and adapting to new technology
Understanding of HIPPA requirements and patient confidentiality standards
Excellent written and verbal communication skills.
Exceptional organizational and time management abilities.
Strong critical thinking and problem-solving skills.
Ability to prioritize multiple competing tasks in a fast-paced environment
Strong attention to detail and follow-through
Professional, compassionate, and patient-focused approach.
Collaborative team player with a positive attitude
High School Diploma or GED required

Nice To Haves

Experience in healthcare or logistics is a plus.
Experience in one or more of the following healthcare settings: Home health, Mobile healthcare operations, Medical practices, Concierge medicine, Urgent care, Specialty clinics, Multi-provider scheduling, Healthcare dispatch or logistics coordination, Other similar patient-care environments
Knowledge of medical terminology is highly desirable
Additional education in healthcare administration, medical assisting, health sciences, or a related field is preferred

Responsibilities

Answer incoming phone calls, text messages, emails, and other communication mediums
Set appointments for patients, ensuring optimal scheduling and efficient use of resources
Monitor provider availability and adjust schedules throughout the day based on cancellations, emergencies, traffic, and appointment changes
Review scheduling requests for completeness and obtain any additional information necessary before appointments
Collaborate closely with nurses, providers, and leadership to resolve scheduling conflicts and operational challenges
Perform various administrative duties, including data entry, record maintenance, and patient documentation in accordance with the company's standard operating procedures
Ensure patient information is handled in accordance with HIPPA and compliance with privacy regulations
Support daily operational workflow by managing appointment logistics and coordinating timely communication between departments
Utilize scheduling software, and other technology platforms to manage schedules and appointments efficiently
Deliver a compassionate, professional, concierge-level experience during every patient interaction