On-Site Scanning Manager

TDEC•Bethesda, MD

2d•$68,000 - $75,000•Onsite

About The Position

The Data Entry Company (TDEC), a nationally recognized Business Processing Outsourcing (BPO) Organization, seeks a Scanning Manager located in Bethesda, MD. Candidate must be able to work onsite daily in our mailroom office. The Supervisor will help supervise the daily operation and will assist to lead the team in direct support of our federal customer. The supervisor will liaise with TDEC direct and indirect reports, prime contractor management and federal management to complete daily required services. This position includes assistance with oversight of the administrative duties, equipment and general functions of the contract.

Requirements

Candidate must be able to work onsite daily in our mailroom office.
Candidate must be able and willing to represent TDEC on technical and administrative work matters as described in the contract
Candidate must be able and willing to provide clear, concise and timely responses to customer and business partner inquiries
Candidate must be able and willing to forecast weekly, monthly and annual incoming mail volume
Candidate must be able and willing to make process change recommendations to improve efficiencies
Candidate must be able and willing to compile multiple reports and effectively communicate the results to both internal and external management
Candidate must be able and willing to monitor daily volumes of incoming mail and effectively shift staff in and out of the different functions to complete daily work within the required timelines
Candidate must be able and willing to be responsible for the overall daily production and quality goals
Candidate must be able and willing to meet with staff to provide clear concise feedback and timelines to meet expectations
Candidate must be able and willing to create a pathway to success for new hire staff members through frequent review of daily output and coaching best practices
Candidate must be able and willing to issue Performance Improvement Plans (PIP) and corrective actions as necessary
Candidate must be able and willing to monitor staff timesheets and ensure accuracy
Candidate must be able and willing to schedule and manage vacation, sick time, unplanned absences, overtime, etc. to keep the workspace running efficiently and meet contracted requirements
Candidate must be able and willing to enforce TDEC policies and procedures according to established handbook guidelines
Candidate must be able and willing to assist with all aspects of the hiring process for open positions- recruit, interview, background check, onboard
Candidate must be able and willing to ensure staff cross-training to build bench strength

Responsibilities

Supervise and lead employees assigned to data entry
Supervise and lead employees assigned to mail processing- counting, sorting, opening, prep, scan
Supervise and lead employees assigned to electronic record filing
Supervise and lead employees assigned to timekeeping
Supervise and lead employees assigned to one off client requests
Supervise and lead employees assigned to invoicing
Supervise and lead employees assigned to daily, weekly and monthly performance reports
Supervise and lead employees assigned to other specific tasks as directed by Site Manager
Represent TDEC on technical and administrative work matters as described in the contract
Provide clear, concise and timely responses to customer and business partner inquiries
Forecast weekly, monthly and annual incoming mail volume
Make process change recommendations to improve efficiencies
Compile multiple reports and effectively communicate the results to both internal and external management
Monitor daily volumes of incoming mail and effectively shift staff in and out of the different functions to complete daily work within the required timelines
Be responsible for the overall daily production and quality goals
Meet with staff to provide clear concise feedback and timelines to meet expectations
Create a pathway to success for new hire staff members through frequent review of daily output and coaching best practices
Issue Performance Improvement Plans (PIP) and corrective actions as necessary
Monitor staff timesheets and ensure accuracy
Schedule and manage vacation, sick time, unplanned absences, overtime, etc. to keep the workspace running efficiently and meet contracted requirements
Enforce TDEC policies and procedures according to established handbook guidelines
Assist with all aspects of the hiring process for open positions- recruit, interview, background check, onboard
Ensure staff cross-training to build bench strength