Scan Data Programs Manager

PAR Technology • New Hartford, NY

1d • $90,000 - $110,000 • Remote

About The Position

PAR Retail powers tobacco scan data programs for fuel and convenience retailers across the country — enabling CPG reimbursements from Altria and RJR through accurate, timely weekly scan data submissions. The Scan Data Programs Manager is the operational heartbeat of that program. You own retailer onboarding from kickoff through go-live, manage weekly scan data submission health across the full retailer base, serve as the primary point of contact for all retailer and CPG partner communications, and publish the weekly health dashboard that gives our Customer Success team full visibility into program performance. This role sits at the intersection of retailer relationships, CPG partner engagement, and internal engineering and CS coordination — and it requires equal parts operational discipline, clear communication, and a bias for getting things done.
If you're the kind of person who hates things falling through the cracks, loves building order out of complexity, and takes pride in being the person everyone can count on — this role was built for you.

Requirements

• 3+ years of experience in program coordination, implementation management, operations, or a related role.
• Proven ability to manage multiple concurrent workstreams — tracking milestones, action items, and deadlines across multiple retailer engagements simultaneously without dropping the ball.
• Comfortable owning end-to-end processes where you are the person responsible for keeping things moving.
• Experience working in ticketing and project tracking systems (Jira, Zendesk, Salesforce, or equivalent).
• Strong written and verbal communication skills — you can write a clear, professional retailer email and a sharp internal status update with equal confidence.
• Comfortable serving as the primary external-facing point of contact for retailers and CPG partners.
• Experience coordinating across engineering, customer success, and business teams — you know how to keep each team informed without creating noise.
• Ability to escalate clearly: you bring context and a recommendation, not just a problem.
• Highly detail-oriented — you track what matters, document what happens, and follow up until things close.
• Disciplined about process: you maintain consistent workflows and push back when shortcuts create risk.
• Comfortable building and maintaining reporting artifacts (dashboards, trackers, status reports) that other teams rely on.
• Proactive communicator — you surface issues before they become surprises.
• Comfortable working with technical teams and translating between business and engineering language.

Nice To Haves

• Experience in retail technology, fuel/convenience, tobacco, or CPG-adjacent industries is a plus.
• Familiarity with scan data, loyalty programs, or retailer reimbursement programs is a plus but not required — we'll teach you the domain.

Responsibilities

• Own the onboarding plan, schedule, and all retailer-facing communications from contract signature through first live submission.
• Coordinate with Scan Data Engineering to ensure technical setup, configuration, and test submissions are completed on schedule.
• Track onboarding milestones in the ticketing system; ensure every retailer has documented status at every stage.
• Escalate retailers who stall or miss onboarding deliverables to Customer Success for relationship-level follow-up.
• Confirm go-live with Engineering and transition retailers into the ongoing weekly submission cycle.
• Publish the weekly Scan Data Program Health Report covering all onboarded customers — submission status, reimbursement match rates, open retailer action items, engineering issues, backfill status, and any customers with no submission logged.
• Monitor each submission cycle; flag missing, late, or error-flagged submissions immediately.
• Communicate directly with retailers on any action items they need to resolve — missing stores, multi-pack errors, TLog gaps.
• Coordinate with Scan Data Engineering on technical error resolution; track everything via tickets or dashboard entries.
• Ensure Customer Success always has full visibility through the dashboard without needing to go directly to Engineering.
• Serve as the primary point of contact for all Altria and RJR-identified issues: past-due files, filename errors, future-dated submissions, and compliance items.
• Own all direct communications with Altria and RJR on issue remediation, timelines, and backfill coordination.
• Maintain internal tracking for every CPG partner touchpoint — ticket, dashboard entry, or documented communication.
• Keep Customer Success informed on all CPG partner issues; escalate financial-impact or systemic issues immediately.
• Own the routing of all tobacco scan data issues — retailer-side, engineering-side, and CPG partner-side — to the right owner and track each to closure.
• Escalate retailer non-compliance to Customer Success; route large-scale technical failures to Engineering and Product; flag financial-impact issues to CS leadership.
• Identify patterns in recurring issues and escalate systemic problems for platform-level resolution.
• Ensure no issue goes undocumented — everything tracked, everything owned.
• Maintain consistent coordination rhythms with Scan Data Engineering, Customer Success, and Product Management.
• Keep Customer Success aware of onboarding status and weekly submission health at all times.
• Provide proactive risk flags to internal stakeholders before issues become delivery failures.
• Enforce ticket-based workflows — no ad-hoc or undocumented work accepted.

Benefits

• Equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
• Reasonable accommodations to individuals with disabilities in accordance with applicable laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level