Scan Center QC Specialist- Utah, Texas, Arizona

MetaSource•Draper, UT

10d•Onsite

About The Position

The Quality Control Specialist is responsible for data, image, and process quality monitoring, evaluation, and calibration scoring. This position is a critical factor in improving product delivery and quality.

Requirements

Demonstrated experience in solving problems and working with raw data
Ability to effectively communicate with co-workers, internal departments, and clients in a professional manner
Dependable in meeting deadlines with accurate and complete information
Ability to be detail-oriented and accurate in a fast pace environment
Experience with Microsoft Office software with emphasis on Excel, Word, and Outlook.
Employment is contingent upon completing and passing a background check and drug test.

Responsibilities

Oversee all aspects of quality assurance including monitoring, evaluation, and calibration scoring
Inspect scanned documents for discrepancies and image quality.
Understand and monitor workflows to ensure work is tracked.
Communicate with teams, leaders, and system engineers as needed.
Review and edit document scans to fit company standards
Assist in developing and maintaining a document quality control process
Monitor calibration of scanned documents
Assist management with coaching, training, and development of data entry operators
Assists with training and educating data entry agents and team members on the quality control process
Track and identify reoccurring adherence problems and improvement opportunities in relation to document image scanning
Analyze quality and performance trends
Responsible for scheduling, facilitating, and documentation of regular improvement meetings