Scaled, Digital Experience CSM

Nextdeavor • San Jose, CA

1d • Remote

About The Position

You’ll be joining Adobe on a contract opportunity, employed through NextDeavor. You will lead scaled digital events and content programs that drive adoption and community learning for customers. You will work across a mixed-specialty team and with internal stakeholders to plan, promote, and report on events that influence product value and customer outcomes. This is a Remote role supporting Central and Mountain time zones.

Requirements

• 2–4 years of meaningful experience in a strategic customer success role or related field
• Bachelor's degree or equivalent work experience
• Proven experience planning and promoting digital events at scale
• Strong verbal and written communication, presentation, and storytelling skills
• Ability to prioritize, multi-task, and perform in a fast-paced environment
• Comfortable presenting virtually to large audiences and using Microsoft Teams for webinars

Nice To Haves

• Deep knowledge of digital marketing/digital media software, especially Experience Manager (AEM) and Journey Optimizer (B2B)
• Adobe certifications

Responsibilities

• Plan and execute digital events for 300+ customers to drive adoption and value network growth
• Coordinate internal speakers, identify guest speakers, and orchestrate event logistics
• Create and post digital content for customers and internal stakeholders to foster community and peer learning
• Manage an external inbox and facilitate customer communications, event follow-up, and promotions
• Report on event metrics and tie program performance to business strategy and customer value
• Act as the voice of the customer by sharing process improvements and product feedback internally

Benefits

• health, vision and dental benefits for contract employees
• Paid sick leave eligibility is contingent on state of residence
• Optional 401k Plan (excludes employer match)
• Opportunity to get your foot in the door at a well-established corporation, with potential for extended or permanent full-time employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree