Manager, Digital Experience

Joni and Friends•Agoura Hills, CA

1d•$86,000 - $95,000•Hybrid

About The Position

Under the supervision of the Vice President, Marketing & Engagement, this role supports the overall objectives of the Joni and Friends Marketing department. The Manager, Digital Experience will manage Joni and Friends websites and platforms, including the design/redesign of webpages and day-to-day content updates, ensuring a modern and accessible human-centered design. This role leads the Digital Experience team in the end-to-end management of events across digital platforms, in collaboration with Programs, USM, Data Analytics, and IT. Responsibilities include executing strategies for webpage structure, content, and accessibility, aligning with SEO goals, and optimizing internal web content and event submission processes for the Marketing team. The position also involves maintaining the Website Style Guide, adapting web designs for new channels, services, and devices, and managing the integration of fundraising, ecommerce, and digital marketing platforms. This includes managing the design, creation, and optimization of ministry fundraising and donation pages, integrating e-commerce platforms like WooCommerce, Sage Intacct, and Boomi, and managing platform integration and digital journey optimization in HubSpot. The role also involves designing and refining Salesforce Experience Cloud portal content, collaborating with internal teams and vendors on digital content updates, leading user experience design strategies, and developing/implementing strategies to enhance digital constituent journeys. The Manager will lead the team in conducting user research, managing the creation of prototype designs, conducting usability testing, and continuously measuring and optimizing design strategies through A/B testing and ideation. Monitoring analytics, optimizing engagement, developing benchmarks, tracking contributions, and communicating results to upper management are also key functions. Additionally, the role includes coaching and developing the Digital Experience team, providing strategic direction, mentorship, identifying training needs, and fostering a positive team environment. Other duties and projects as assigned by the supervisor are also part of this role.

Requirements

Must possess a vibrant personal relationship with Jesus Christ and agree with the Joni and Friends statement of faith
Desire to serve in a growing and dynamic Christian service ministry
7+ years of website and digital platform management experience required
4+ years leading a team
Bachelor’s Degree required
Skilled in web and digital marketing tools including WordPress, GA4, Salesforce Nonprofit, GoFundMe Pro, HubSpot, Sage Intacct, Boomi, and Asana
Good interpersonal communication skills both verbal and written
Ability to effectively organize and prioritize a wide range of daily tasks with varied deadlines
Must be detail-oriented, committed to accuracy, and team player who is flexible and able to work independently
Must have a strong sense of confidentiality
Proven leadership skills, including the ability to motivate and manage a team effectively
Experience in leading projects, guiding teams through challenges, and making critical decisions
Must be available to work in the Agoura Hills office

Nice To Haves

Understanding of Christian ministry and specifically Joni and Friends is desirable

Responsibilities

Manage Joni and Friends websites and platforms
Manage design/redesign of webpages and day-to-day content updates on Joni and Friends websites, ensuring a modern and accessible human-centered design
Lead the Digital Experience team in end-to-end management of events across digital platforms, in collaboration with Programs, USM, Data Analytics, and IT
Execute strategies for webpage structure, content, and accessibility, aligning with SEO goals
Optimize the internal web content and event submission processes for the Marketing team
Maintain the Website Style Guide, adapting web designs and images for new channels, services, and devices to ensure consistency and accessibility
Manage integration of fundraising, ecommerce, and digital marketing platforms
Manage the design, creation, and optimization of ministry fundraising and donation pages in GoFundMe Pro or similar platform
Manage the integration of e-commerce platforms, including WooCommerce, Sage Intacct, and Boomi
Manage platform integration and digital journey optimization in HubSpot or similar platform
Design and refine Salesforce Experience Cloud portal content to ensure a seamless experience between digital platforms for volunteers and donors
Collaborate with internal teams and vendors to update digital content for new protocols, communicating best practices and new opportunities
Lead user experience design strategies
Develop and implement strategies to enhance digital constituent journeys, increasing traffic, engagement, and retention
Lead team in conducting user research to identify and analyze user pain points and behaviors
Manage the creation of prototype designs and conduct usability testing to ensure effectiveness
Collaborate with the Marketing team to continuously measure and optimize design strategies; employ ideation techniques to generate innovative solutions
Monitor analytics and optimize engagement across platforms
Lead team in the development of benchmarks and impact measurement
Track contributions, sales, and engagement by source and provide analysis to upper management
Lead teams in A/B testing to increase conversions and revenue
Communicate results and optimization recommendations to upper management
Coach and develop the Digital Experience team
Provide clear, strategic direction and mentorship to team members and contract staff to achieve ministry goals
Identify training needs and create development plans to nurture team member strengths and improve skills
Promote a positive and collaborative team environment within the team and across divisions
Other duties and projects as assigned by supervisor to support department and organizational needs