Scale House Attendant
About The Position
The Scale House Attendant performs clerical, customer service, and operational work related to weighing and processing vehicles entering and exiting County solid waste, recycling, public works, and convenience center facilities. The role collects and reconciles fees, maintains transaction records, operates computerized scale systems, and provides information and assistance to the public while ensuring compliance with County policies and environmental regulations. The position may involve assignment to other Waste Management facilities or convenience sites to support staffing and operational needs. The attendant must be available for varying schedules, including weekends, holidays, and shifts of up to 12 hours, as operational needs require.
Requirements
- High school diploma or GED.
- One year of customer service, cashiering, administrative support, or related experience; an equivalent combination of education and experience may be considered.
- Possession of a valid Virginia Driver’s License with an acceptable driving record, or the ability to obtain one within six months of employment.
- Ability to work varying schedules, including weekends, holidays, and shifts up to 12 hours, as operational needs require.
Nice To Haves
- Some experience with Microsoft Office applications, data entry systems, electronic recordkeeping systems, and financial transaction software is preferred.
Responsibilities
- Operate computerized scale systems to accurately weigh incoming and outgoing vehicles.
- Collect, reconcile, and document checks and electronic payments in accordance with County financial procedures.
- Verify residency and disposal eligibility.
- Maintain accurate daily logs, records, reports, weight transactions, and fee collection documentation.
- Direct customers to appropriate disposal areas.
- Monitor incoming loads for prohibited materials.
- Assist with administrative and clerical duties related to facility operations.
- Coordinate trailer removal and facility support activities.
- Respond to citizen inquiries and complaints and provide courteous, professional, and respectful service to citizens, vendors, contractors, and visitors.
- Refuse entry, deny disposal, or redirect loads that violate County policies, environmental regulations, safety requirements, or facility operating procedures.
- Address difficult customer situations and de-escalate conflicts.
- Maintain confidentiality of records and information in accordance with applicable laws and County policies.
- Comply with County safety policies and procedures and immediately report unsafe conditions, accidents, or prohibited materials.
- Work at other Waste Management facilities or convenience sites when assigned to support staffing and operational needs.
- Perform related work as required.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
