Scale Attendant F/T

Southeastern Psa•Chesapeake, VA

3d•Onsite

About The Position

The Scale Attendant assists customers hauling residential and specific types of commercial waste to SPSA transfer stations or directly to the landfill. Greets customers to verify residency, record visits, weigh vehicles, and screen for unauthorized waste. Operates industrial scale recording device to record inbound and outbound truck weights to determine tonnage of waste disposed. Collects payments by credit card or commercial account. Work is performed under the supervision of the Scale Attendant Supervisor with important day-to-day input provided by the supervisor of the worksite (typically a Transfer Station Supervisor). Full-time Scale Attendants work rotating schedules across all SPSA scale house locations.

Requirements

High school diploma or the equivalent required.
One year of demonstrated experience in customer service, data entry, scale operation, and cashiering.
Valid driver’s license or reliable transportation required to work across SPSA scale house locations.
An equivalent combination of experience and education may be considered.
Work across SPSA scale house locations as scheduled or needed.
Utilize interpersonal relations skills to work effectively with customers, employees, and the general public.
Communicate effectively with customers in-person and by phone.
Learn and accurately operate SPSA scale facilities.
Multi-task effectively to work with inbound and outbound customers and answer phone calls.
Make simple mathematical computations.
Perform computerized data entry accurately and rapidly.
Troubleshoot minor data processing problems.
Perform credit card payment transactions.
Recognize and identify various waste types.
Learn and accurately apply changing tipping fees and data codes.
Inform customers of disposal policies and procedures in a clear, concise, and courteous manner.
Operate computer to record & verify customer information and complete transactions.
Work independently and follow supervisor instructions in a reliable manner.

Responsibilities

Greets customers to verify residency, record visits, weigh vehicles, and screen for unauthorized waste.
Informs customers of proper disposal policies and procedures.
Processes customer credit card transactions and ensures balances are correct at the end of each shift.
Receives customer phone calls and provides directions and information in between assisting in person customers in an efficient, professional, and friendly manner.
Ensures scales and recording devices are operating properly.
Accurately weighs trucks, records data utilizing proper data codes, vehicle identification information, customer account number and waste type to generate credit transaction tickets for customers and reviewed by SPSA departments in a timely and efficient manner.
Screens trucks for hazardous or unauthorized waste visually and by asking the driver to verify load compositions.
Reroutes trucks to site supervisor for examination of load to screen for hazardous or unauthorized waste without unnecessarily disrupting traffic flow.
Processes customer transactions smoothly and efficiently, keeping traffic moving efficiently while maintaining excellent levels of accuracy.
Effectively deals with varying rate structures and load compositions.
Receives and handles phone calls and face-to-face interactions in an efficient, professional, and friendly manner.
Provides useful directions and information to customers.
Reports scale malfunctions to the Scale Attendant Supervisor or local Supervisor.
Assists with training new staff as needed.
Required to rotate among various SPSA work locations and be adaptive as schedules, vacancies, and operational needs require.
Performs other duties as required or assigned.
Read vehicle license plates, customer drivers licenses, and computer monitor in varying daylight and evening conditions.
Perform computerized data entry accurately and rapidly.
Sit, stand and reach at a customer window for eight hours in relatively small spaces.
Communicate verbally with customers, the public, peers, and supervisors in a clear and concise manner.
Interact with the public in a pleasant, considerate, and efficient manner under sometimes adverse conditions.
Shift focus as needed to be responsive to tasks or requests requiring immediate attention or prioritization.
Answer inquiries from phone calls or transfer to proper extension, while assisting in-person customers.
Process credit card transactions accurately and ensure balances are correct at the end of each shift.
Sweep, mop, clean countertop surfaces, windows, and empty waste baskets each shift in the scale house.
Adapt to daily job duties that may vary based on location assigned.
Thrive in a fast-paced environment, inherent to an in-person customer service role, to meet deadlines, as needed.