SCA Computer Operator II

NTT DATA Services • Bethesda, OH

2d • $60,214 - $81,466 • Onsite

About The Position

The SCA Computer Operator II provides Level 1 and Level 2 deskside technical support for a biomedical research and clinical institute with more than 5,000 users in a Windows, Macintosh, and Linux environment. The role supports desktop and laptop computers, printers, mobile devices, peripherals, common business software, and scientific applications and instruments. Work includes on-site and remote troubleshooting, equipment installation and maintenance, workstation imaging, inventory and ticket documentation, and assistance with user onboarding and offboarding. The position is onsite in Bethesda, Maryland, and requires the ability to lift and move IT equipment weighing approximately 40–50 pounds and to work under desks to connect cabling or install and replace equipment. The successful candidate communicates professionally with end users and follows IT security, asset-management, and organizational standards.

Requirements

• High school diploma or higher.
• At least 2 years of experience in desktop support, field support, help desk, or a similar IT support role.
• At least 2 years of experience with Windows 10/11.
• At least 2 years of experience with Macintosh operating systems.
• At least 2 years of experience with networking and workstation re-imaging.
• At least 2 years of experience supporting Windows desktops and laptops.
• At least 2 years of experience with Microsoft 365, Outlook, Teams, and other common business applications.
• At least 2 years of experience installing and configuring computer hardware, software, printers, and peripherals.
• Ability to obtain a Public Trust Clearance.
• Valid driver's license.
• Understanding of TCP/IP, DNS, DHCP, Wi-Fi, VPNs, and general networking concepts.
• Ability to work with a ticketing or IT service-management system.
• Ability to lift and move IT equipment weighing approximately 40–50 lbs.
• Ability to work under desks, connect cabling, and install or replace computer equipment.

Nice To Haves

• CompTIA A+, Network+, or Microsoft certification.
• Experience with Active Directory.
• Familiarity with Microsoft Intune or other endpoint-management platforms.
• Experience with imaging and deploying Windows/Mac computers.
• Familiarity with remote-support tools.
• Experience supporting mobile devices and tablets.

Responsibilities

• Provide Level 1 and Level 2 technical support for desktop, laptop, printer, mobile device, and peripheral issues.
• Diagnose and resolve hardware, software, network connectivity, and operating system difficulties.
• Install, configure, image, upgrade, and maintain desktops, laptops, monitors, printers, docking stations, and other IT equipment.
• Perform on-site and remote troubleshooting.
• Support Windows and Mac operating systems, Microsoft 365 applications, Adobe Suite, and other common business software.
• Configure user accounts, workstations, applications, and peripherals in accordance with IT standards.
• Install, configure, support, and troubleshoot scientific applications and instruments, including Freezerworks, BioRender, Microplate Reader, and Spectrophotometer.
• Troubleshoot basic network connectivity issues, including Wi-Fi, Ethernet, VPN, and printer connectivity.
• Assist with hardware deployments, refreshes, relocations, and equipment moves.
• Maintain accurate inventory records for IT hardware and equipment.
• Manage and update support tickets, documenting troubleshooting steps and resolutions.
• Escalate complex hardware, software, security, or network issues to the appropriate IT team.
• Assist with onboarding and offboarding activities, including workstation setup and equipment collection.
• Provide clear, professional, and customer-focused communication to end users.
• Follow IT security policies, procedures, and asset-management standards.
• Participate in IT projects, system upgrades, and other technical initiatives as needed.

Benefits

• Medical, dental, and vision insurance with an employer contribution.
• Flexible spending or health savings account.
• Life and AD&D insurance.
• Short- and long-term disability coverage.
• Paid time off.
• Employee assistance.
• Participation in a 401k program with company match.
• Additional voluntary or legally required benefits.
• Potential eligibility for incentive compensation based on individual and/or company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED