Computer Operator II
About The Position
Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.Global Leader in Lottery Solutions | Brightstar LotteryDiscover Brightstar Lottery, the global leader in lottery innovation. Safe, secure, and engaging solutions that benefit communities and meet player needs.
Requirements
- A minimum of at least 1-2 years of related experience is preferred.
- A bachelor’s degree in information technology, Computer Science, or a related discipline is preferred; equivalent professional experience is accepted.
Responsibilities
- Monitor lottery systems, Hosts, middleware, and applications by validating tool availability, verifying service health, and detecting, documenting, escalating, and tracking anomalies in a 24/7 operation.
- Conduct intermediate network monitoring system tools, validating service health and escalating when thresholds or errors occur.
- Monitor daily production processes such as end‑of‑day processing, system balancing, file transfers, report deliveries, maintenance windows, and change requests while documenting completion.
- Support software releases, data center failovers, disaster recovery tests, and other planned production events in collaboration with Operations Management and QA.
- Coordinate, fulfill, validate, and track internal and external customer requests while communicating status updates and clarifying requirements to ensure effective customer partnerships.
- Document incident timelines, workarounds, and root causes using internal JIRA/IMO and Lottery incident tracking systems.
Benefits
- 401(k) Savings Plan with Company contributions
- health, dental, and vision insurance
- life, accident, and disability insurance
- tuition reimbursement
- paid time off
- wellness programs
- identity theft insurance
- participation in our Employee Referral Bonus Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
