SBO Collections and Vendor Analyst

Medical University of South Carolina•Remote- South Carolina, SC

15d

About The Position

The SBO Collections and Vendor Analyst works with Revenue Cycle and Collections leadership to ensure complete, accurate, and timely account flow and placement through the SBO Revenue Cycle and to oversee vendor reconciliation. The analyst compiles, analyzes, and presents findings and recommends corrective actions when needed. The role also identifies accounts eligible for the Tax Set Off Program and coordinates with Collections leadership, the South Carolina Department of Revenue (SC DOR), the South Carolina Association of Counties (SCAC), and internal teams to ensure timely and accurate eligibility and transactions. The position manages self-pay inventory and bad-debt accounts, monitors vendor placement and reconciliation, coordinates tax-setoff payments and placements, and maintains records and reports. It requires the ability to work independently with minimal supervision, analyze issues, and follow through on appropriate actions while collaborating with internal teams and external partners. The employee must comply with HIPAA privacy regulations, applicable laws, organizational policies, and MUSC professional conduct standards.

Requirements

High school diploma or equivalent and four years of medically related customer service or collections experience, or a bachelor’s degree and two years of medically related customer service or collections experience.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Knowledge of Epic is required.
Punctuality and dependability.
Excellent interpersonal, oral, and written communication skills.
Good organizational skills and strong initiative to be goal-oriented.
Ability to establish and maintain effective relationships with necessary contacts.
Ability to work independently and collaboratively within a team.
Ability to work independently with minimal supervision, analyze what steps are needed to achieve an expected outcome, and follow through.
Adherence to MUSC Workforce standards of professional behavior and code of conduct.
Ability to perform the listed physical activities, including standing, walking, sitting, bending, kneeling, climbing stairs, using both hands and legs, repetitive motions, reaching, and lifting or carrying objects as described.

Nice To Haves

Knowledge of medical terminology.
Knowledge or understanding of health insurance.

Responsibilities

Manage self-pay inventory to ensure proper placement and aging through the self-pay revenue cycle process using Epic tools.
Analyze bad-debt inventory to identify potential tax-setoff opportunities and/or statute-of-limitations issues.
Review and generate ad hoc reports to monitor vendor placement inventory and vendor reconciliation.
Provide timely updates and reports to the South Carolina Department of Revenue and/or South Carolina Association of Counties.
Review the SC DOR weekly payment remittance file and coordinate with internal teams to ensure timely, accurate posting of tax-setoff transactions.
Document actions and conversations accurately and consistently while complying with HIPAA privacy regulations, applicable laws, and organizational policies.
Collaborate with the Collections Leader and internal teams to prepare for annual tax-setoff placement with the SC DOR.
Work directly with EBO and bad-debt vendors to address questions.
Maintain accurate records of tax-setoff activities.
Manage a high volume of patient accounts in Epic work queues and dashboards using problem-solving and analytical skills.
Review tax-setoff guidelines to ensure MUSC compliance with the Set Off Program.
Stay informed about changes to the Set Off Program.
Perform other duties as assigned.